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Software applications, ICT services and infrastructure for small and medium-sized enterprises in Poland 2010

Based on a survey of 800 Polish SMEs
Software applications, ICT services and infrastructure for small and medium-sized enterprises in Poland 2010 Based on a survey of 800 Polish SMEs

May 2010
Pages: 177
Delivery: PDF


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The report comprises a comprehensive overview and discussion of the most important trends in investing in the ICT industry in the SME sector, with a key focus on software and IT services solutions, telecommunications and IT infrastructure. The report analyses both the supply and the demand sides of the market.

The main source of data for the report was a survey conducted by PMR Research among 800 companies from the SME sector in Poland with the following business profiles:
  • process production,
  • discrete production,
  • public utility,
  • retail and wholesale trade, and distribution,
  • finances,
  • transport, shipping, logistics,
  • hotels, restaurants, catering.

Respondents were persons responsible for selecting and purchasing new products, technologies and development of IT systems in the researched enterprises. In addition, in-depth interviews were conducted to gather input for the report, with select suppliers of software and ICT services in Poland about their offering directed specifically to the SME sector in Poland. The report also includes estimates and forecasts prepared by PMR’s research and analysis team.

The research looks at around a dozen types of software: office, anti-virus, document flow management, ERP, CRM, BI, finance and accounting, HR and payroll, SCM, database, and CMS.

Within the main software categories, the report provides the following listings:
  • market saturation,
  • market shares of individual manufacturers,
  • number of companies planning to implement or purchase defined type of solutions in 2010 and 2011, and development forecasts,
  • maturity of existing implementations,
  • analysis by business profile.

The research also contains information about the firm’s information system and infrastructure, including:
  • number of PCs and laptops,
  • ratio of computers to employees,
  • various types of IT equipment,
  • type of internet access,
  • use of telecommunications and ICT services.

PMR has also provided data on types of used IT services, leveraging of outsourcing services and other external vendors, as well as estimated value of IT expenditure.

The report Software and IT Services for SME Sector in Poland 2010 represents the only such report available on the market, and represents an overview of the most current data on ICT assets and resources of the SME sector in Poland. It is the perfect tool to support planning sales and marketing strategies.

In the report:
  • overview of the most current data on ITC assets and resources of SME sector in Poland,
  • reliable data, mainly based on proprietary research,
  • comprehensive analysis of the market, looking both at demand and supply,
  • data on maturity of use of software and IT services,
  • forecasts for subsequent years, about investments on individual IT solutions,
  • discussion of the sector’s potential.

The report is addressed to:
  • management of marketing departments of companies present on the Polish IT market, especially software and IT services providers,
  • telecom firms,
  • consulting, research and analysis firms,
  • government institutions, embassies, trade organisations,
  • financial institutions, including banks, brokerage houses and investment funds.

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  1. Methodology of the report p. 11

  2. Executive summary p. 17

  3. SME sector in Poland p. 25

    • Current situation on the Polish market of IT solutions for the SME sector p. 25
    • Telecommunication infrastructure and services p. 26
      • ICT infrastructure p. 26
      • Voice communications p. 32
      • Internet access and websites p. 34
    • IT services p. 39
      • Use of IT services in 2009 p. 39
      • Use of IT services planned for 2010 p. 42
      • IT service providers p. 45
    • Software p. 46
      • Antivirus software p. 47
      • Office software p. 48
      • Financial and accounting software p. 49
      • HR and payroll p. 51
      • Database software p. 53
      • ERP software p. 54
      • CRM software p. 59
      • SCM software p. 62
      • BI software p. 63
      • Document flow management software p. 65
      • CMS software p. 66
      • Estimated demand for software in 2010 and 2011 p. 66
    • IT funding p. 69
      • IT spending p. 69
      • EU funding p. 72

  4. Comparative analysis of SMEs by sector p. 75

    • Infrastructure and telecommunication services p. 75
      • ICT infrastructure p. 75
      • Voice communications p. 77
      • Internet access and websites p. 78
    • IT services p. 80
      • Use of IT services in 2009 p. 80
      • Use of IT services planned for 2010 p. 81
      • IT service providers p. 81
    • Software p. 82
    • IT financing p. 83
      • IT spending p. 83
      • EU funding p. 85

  5. The analysis of ICT resources in SMEs by economic sectors

  6. Commerce p. 89

    • Telecommunication infrastructure and services p. 89
      • ICT infrastructure p. 89
      • Voice communications p. 91
      • Internet access and websites p. 91
    • IT services p. 93
    • Software p. 95
    • IT funding p. 96
      • IT spending p. 96
      • EU funding p. 97

  7. Process manufacturing p. 99

    • Telecommunication infrastructure and services p. 99
      • ICT infrastructure p. 99
      • Voice communications p. 101
      • Internet access and websites p. 102
    • IT services p. 104
    • Software p. 106
    • IT funding p. 106
      • IT spending p. 106
      • EU funding p. 108

  8. Discrete manufacturing p. 109

    • Telecommunication infrastructure and services p. 109
      • ICT infrastructure p. 109
      • Voice communications p. 111
      • Internet access and websites p. 111
    • IT services p. 114
    • Software p. 116
    • IT funding p. 116
      • IT spending p. 116
      • EU funding p. 118

  9. Transport p. 119

    • Telecommunication infrastructure and services p. 119
      • ICT infrastructure p. 119
      • Voice communications p. 121
      • Internet access and websites p. 122
    • IT services p. 125
    • Software p. 127
    • IT funding p. 127
      • IT spending p. 127
      • EU funding p. 129

  10. HoReCa p. 131

    • Telecommunication infrastructure and services p. 131
      • ICT infrastructure p. 131
      • Voice communications p. 133
      • Internet access and websites p. 134
    • IT services p. 136
    • Software p. 138
    • IT funding p. 139
      • IT spending p. 139
      • EU funding p. 140

  11. Utilities sector p. 143

    • Telecommunication infrastructure and services p. 143
      • ICT infrastructure p. 143
      • Voice communications 1 p. 45
      • Internet access and websites p. 145
    • IT services p. 147
    • Software p. 149
    • IT funding p. 150
      • IT spending p. 150
      • EU funding p. 151

  12. Financial sector p. 153

    • Telecommunication infrastructure and services p. 153
      • ICT infrastructure p. 153
      • Voice communications p. 155
      • Internet access and websites p. 156
    • IT services p. 158
    • Software p. 160
    • IT funding p. 161
      • IT spending p. 161
      • EU funding p. 163

  13. List of graphs p. 165

  14. List of tables p. 173

  15. About PMR p. 175

  16. Contact PMR p. 176

List of graphs

  1. Job position of our respondents in represented firms
  2. Type and number of computers in SMEs in Poland, March 2010
  3. Average number of computers in medium sized enterprises in Poland (number of units/enterprise), 2005 and 2010
  4. Average replacement cycle in medium sized enterprises in Poland, 2005 and 2010
  5. Hardware and solutions used in SMEs in Poland, March 2010
  6. Voice communications used in SMEs in Poland, March 2010
  7. Share and number of medium enterprises in Poland using VoIP, 2005 and 2010
  8. Internet access in SMEs in Poland, March 2010
  9. Internet connection types used in SMEs in Poland, March 2010
  10. Nominal bandwidth capacity used in SMEs in Poland, March 2010
  11. Nominal bandwidth capacity used in medium sized enterprises in Poland, 2005 and 2010
  12. Do you have a website? SMEs in Poland, March 2010
  13. Do you plan to create a website in 2010? SMEs in Poland, March 2010
  14. IT services used in SMEs in Poland, 2009
  15. IT services used in SMEs in Poland, 2005 and 2009
  16. Outsourced IT services used in SMEs in Poland, 2009
  17. Use of IT services planned for 2010, SMEs in Poland, March 2010
  18. Planned use of IT services, SMEs in Poland, 2005 and 2009
  19. Planned use of outsourced IT services for 2010, SMEs in Poland, March 2010
  20. So far, have you used the services of one or several external IT service providers? SMEs in Poland, March 2010
  21. Share and number of Polish SMEs using antivirus software, March 2010
  22. Producers of antivirus software for SME w Poland, March 2010
  23. Share and number of Polish SMEs using Microsoft Office package, March 2010
  24. Share and number of Polish SMEs using office software other than Microsoft Office, March 2010
  25. Share and number of Polish medium sized enterprises using other office software, 2005 and 2010
  26. Share of computers with Microsoft Office or other office software, SMEs in Poland, March 2010
  27. Share and number of Polish SMEs using financial and accounting software, March 2010
  28. Total number of installations and implementations of financial and accounting solutions, as separate software and as an ERP module in SMEs in Poland, March 2010
  29. Producers of financial and accounting software for SMEs in Poland, March 2010
  30. Share and number of Polish SMEs using HR and payroll software, March 2010
  31. Total number of installations and implementations of HR and payroll solutions, as separate software and as an ERP module in SMEs in Poland, March 2010
  32. Producers of HR and payroll software for SMEs in Poland, March 2010
  33. Share and number of Polish SMEs using database software, March 2010
  34. Producers of database software for SMEs in Poland, March 2010
  35. Odsetek i liczba SME posiadających ERP w Polsce, marzec 2010
  36. Producers of ERP software for SMEs in Poland, March 2010
  37. Date of first ERP installation/implementation, SMEs in Poland
  38. Number of ERP users in Polish SMEs (number of users/enterprise), March 2010
  39. ERP modules used by SMEs in Poland, March 2010
  40. Average number of ERP modules in SMEs in Poland, March 2010
  41. Plans to implement new ERP modules in 2010, SMEs in Poland, March 2010
  42. Using external providers in ERP implementations, SMEs in Poland, March 2010
  43. Share and number of Polish medium sized enterprises using ERP software, 2005 and 2010
  44. Share and number of Polish SMEs using CRM software, March 2010
  45. Total number of implementations of CRM solutions, as separate software and as an ERP module in SMEs in Poland, March 2010
  46. Date of first CRM implementation, SMEs in Poland
  47. Using external providers in CRM implementations, SMEs in Poland, March 2010
  48. ERP functionalities used by SMEs in Poland, March 2010
  49. Share and number of medium sized enterprises in Poland using CRM software, 2005 and 2010
  50. Share and number of Polish SMEs using SCM software, March 2010
  51. Total number of implementations of SCM solutions, as separate software and as an ERP module in SMEs in Poland, March 2010
  52. Share and number of Polish SMEs using BI software, March 2010
  53. Total number of implementations of BI solutions, as separate software and as an ERP module in SMEs in Poland, March 2010
  54. BI functionalities used by SMEs in Poland, March 2010
  55. Using external providers in BI implementations, SMEs in Poland, March 2010
  56. Share and number of Polish SMEs using document flow management software, March 2010
  57. Share and number of medium sized enterprises in Poland using document flow management software, 2005 and 2010
  58. Share and number of Polish SMEs using CMS software, March 2010
  59. IT spending in SMEs in Poland, by size of outlays (PLN), 2009
  60. IT spending structure in SMEs in Poland, 2009
  61. IT spending in SMEs in Poland, 2009
  62. IT spending planned for 2010, SMEs in Poland, March 2010
  63. IT spending in medium sized enteprises in Poland, 2009
  64. Do you use EU funding for IT projects? SMEs in Poland, 2009
  65. Do you plan to use EU funding for iT projects in 2010? SMEs in Poland, March 2010
  66. Internet access in SMEs in Poland, by sector, March 2010
  67. Do you have a webside? SMEs in Poland by sector, March 2010
  68. Do you plan to create a webside in 2010? SMEs in Poland by sector, March 2010
  69. Do you use EU funding for IT projects? SMEs in Poland by sector, March 2010
  70. Do you plan to use EU funding for IT projects in 2010? SMEs in Poland, by sector, March 2010
  71. Type and number of computers used in SMEs in the Polish commercial sector, March 2010
  72. Hardware and solutions used in SMEs in the Polish commercial sector, March 2010
  73. Voice communication systems used in SMEs in the Polish commercial sector, March 2010
  74. Internet connection types used in SMEs in the Polish commercial sector, March 2010
  75. Nominal bandwidth capacity (Mbit/s) used in SMEs in the Polish commercial sector, March 2010
  76. Do you have a website? SMEs in the Polish commercial sector, March 2010
  77. Do you plan to create a website in 2010? SMEs in the Polish commercial sector, March 2010
  78. IT services used in SMEs in the Polish commercial sector, March 2010
  79. Use of IT services planned for 2010, SMEs in the Polish commercial sector, March 2010
  80. So far, have you used the services of one or several external IT service providers? SMEs in the Polish commercial sector, March 2010
  81. Software used in SMEs in the Polish commercial sector, March 2010
  82. IT spending in SMEs in the Polish commercial sector, 2009
  83. IT spending planned for 2010, SMEs in the Polish commercial sector, March 2010
  84. Do you use EU funding for IT projects? SMEs in the Polish commercial sector, March 2010
  85. Do you plan to use EU funding for IT projects in 2010? SMEs in the Polish commercial sector, March 2010
  86. Type and number of computers used in SMEs in the Polish process manufacturing sector, March 2010
  87. Hardware and solutions used in SMEs in the Polish process manufacturing sector, March 2010
  88. Voice communication systems in SMEs in the Polish process manufacturing sector, March 2010
  89. Internet connection types used in SMEs in the Polish process manufacturing industry, March 2010
  90. Nominal bandwidth capacity (Mbit/s) used in SMEs in the Polish process manufacturing sector, March 2010
  91. Do you have a website? SMEs in the Polish process manufacturing sector, March 2010
  92. Do you plan to create a website in 2010? SMEs in the Polish process manufacturing sector, March 2010
  93. IT services used in SMEs in the Polish process manufacturing sector, March 2010
  94. Use of IT services planned for 2010, SMEs in the Polish process manufacturing sector, March 2010
  95. So far, have you used the services of one or several external IT service providers? SMEs in the Polish process manufacturing sector, March 2010
  96. Software used in SMEs in the Polish process manufacturing sector, March 2010
  97. IT spending in SMEs in the Polish process manufacturing sector, 2009
  98. IT spending planned for 2010, SMEs in the Polish process manufacturing sector, March 2010
  99. Do you use EU funding for IT projects? SMEs in the Polish process manufacturing sector, March 2010
  100. Do you plan to use EU funding for IT projects in 2010? SMEs in the Polish process manufacturing sector, March 2010
  101. Type and number of computers used in SMEs in the Polish discrete manufacturing sector, March 2010
  102. Hardware and solutions used in SMEs in the Polish discrete manufacturing sector, March 2010
  103. Voice communication systems used in SMEs in the Polish discrete manufatcuring sector, March 2010
  104. Internet connection types used in SMEs in the Polish discrete manufacturing sector, March 2010
  105. Nominal bandwidth capacity (Mbit/s) used in SMEs in the Polish discrete manufacturing sector, March 2010
  106. Do you have a website? SMEs in the Polish discrete manufacturing sector, March 2010
  107. Do you plan to create a website in 2010? SMEs in the Polish discrete manufacturing sector, March 2010
  108. IT services used in SMEs in the Polish discrete manufacturing sector, March 2010
  109. Use of IT services planned for 2010, SMEs in the Polish discrete manufacturing sector, March 2010
  110. So far, have you used the services of one or several external IT providers? SMEs in the Polish discrete manufacturing sector, March 2010
  111. Software used in SMEs in the Polish discrete manufacturing sector, March 2010
  112. IT spending in SMEs in the Polish discrete manufacturing sector, 2009
  113. IT spending planned for 2010, SMEs in the Polish discrete manufacturing sector, March 2010
  114. Do you use EU funding for IT projects? SMEs in the Polish discrete manufacturing sector, March 2010
  115. Do you plan to use EU funding for IT projects in 2010? SMEs in the Polish discrete manufacturing sector, March 2010
  116. Type and number of computers used in SMEs in the Polish transport sector, March 2010
  117. Hardware and solutions used in SMEs in the Polish transport sector, March 2010
  118. Voice communication systems used in SMEs in the Polish transport sector, March 2010
  119. Do you have internet access? SMEs in the Polish transport sector, March 2010
  120. Internet connection types used in SMEs in the Polish transport sector, March 2010
  121. Nominal bandwidth capacity (Mbit/s) used in SMEs in the Polish transport sector, March 2010
  122. Do you have a website? SMEs in the Polish transport sector, March 2010
  123. Do you plan to create a website in 2010? SMEs in the Polish transport sector, March
  124. IT services used in SMEs in the Polish transport sector, March 2010
  125. Use of IT services planned for 2010, SMEs in the Polish transport sector, March 2010
  126. So far, have you used the services of one or several external IT service providers? SMEs in the Polish transport sector, March 2010
  127. Software used in SMEs in the Polish transport sector, March 2010
  128. IT spending in SMEs in the Polish transport sector, 2009
  129. IT spending planned for 2010, SMEs in the Polish transport sector, March 2010
  130. Do you use EU funding for IT projects? SMEs in the Polish transport sector, March 2010
  131. Do you plan to use EU funding for IT projects in 2010? SMEs in the Polish transport sector, March 2010
  132. Type and number of computers used in SMEs in the Polish HoReCa sector, March 2010
  133. Hardware and solutions in SMEs in the Polish HoReCa sector, February 2010
  134. Voice communication systems used in SMEs in the Polish HoReCa sector, March 2010
  135. Do you have internet access? SMEs in the Polish HoReCa sector, March 2010
  136. Internet connection types used in SMEs in the Polish HoReCa sector, March 2010
  137. Nominal bandwidth capacity (Mbit/s) used in SMEs in the Polish HoReCa sector, March 2010
  138. Do you have a website? SMEs in the Polish HoReCa sector, March 2010
  139. Do you plan to create a website in 2010? SMEs in the Polish HoReCa sector, March 2010
  140. IT services used in SMEs in the Polish HoReCa sector, 2009
  141. Use of IT services planned for 2010, SMEs in the Polish HoReCa sector, March 2010
  142. So far, have you used the services of one or several external IT service providers? SMEs in the Polish HoReCa sector, March 2010
  143. Software used in SMEs in the Polish HoReCa sector, March 2010
  144. IT spending in SMEs in the Polish HoReCa sector, 2009
  145. IT spending planned for 2010, SMEs in the Polish HoReCa sector, March 2010
  146. Do you use EU funding for IT projects? SMEs in the Polish HoReCa sector, March 2010
  147. Do you plan to use EU funding for IT projects in 2010? SMEs in the Polish HoReCa sector, March 2010
  148. Type and number of computers in SMEs in the Polish utilities sector, March 2010
  149. Hardware and solutions used in SMEs in the Polish public sector, March 2010
  150. Voice communication systems used in SMEs in the Polish public sector, March 2010
  151. Internet connection types used in SMEs in the Polish public sector, March 2010
  152. Nominal bandwidth capacity (Mbit/s) used in SMEs in the Polish public sector, March 2010
  153. Do you have a website? SMEs in the Polish utilities sector, March 2010
  154. Do you plan to create a website in 2010? SMEs in the Polish utilitites sector, March 2010
  155. Use of IT services in SMEs in the Polish utilities sector, March 2010
  156. Use of IT services planned for 2010, SMEs in the Polish utilities sector, March 2010
  157. So far, have you used the services of one or several external IT service providers? SMEs in the Polish financial sector, March 2010
  158. Software used in SMEs in the Polish utilities sector, March 2010
  159. IT spending in SMEs in the Polish utilities sector, 2009
  160. IT spending planned for 2010, SMEs in the Polish utilities sector, March 2010
  161. Do you use EU funding for IT projects? SMEs in the Polish utilities sector, March 2010
  162. Do you plan to use EU funding for IT projects in 2010? SMEs in the Polish utilities sector, March 2010
  163. Type and number of computers used in SMEs in the Polish financial sector, March 2010
  164. Hardware and solutions used in SMEs in the Polish financial sector, March 2010
  165. Voice communication systems used in SMEs in the Polish financial sector, March 2010
  166. Internet connection types used in SMEs in the Polish financial sector, March 2010
  167. Nominal bandwidth capacity (Mbit/s) used in SMEs in the Polish financial sector, March 2010
  168. Do you have a website? SMEs in the Polish financial sector, March 2010
  169. Do you plan to create a website in 2010? SMEs in the Polish financial sector, March 2010
  170. IT services used in SMEs in the Polish financial sector, 2009
  171. Use of IT services planned for 2010, SMEs in the Polish financial sector, March 2010
  172. So far, have you used the services of one or several external IT service providers? SMEs in the Polish financial sector, March 2010
  173. Software used in SMEs in the Polish financial sector, March 2010
  174. IT spending in SMEs in the Polish financial sector, 2009
  175. IT spending planned for 2010, SMEs in the Polish financial sector, March 2010
  176. Do you use EU funding for IT projects? SMEs in the Polish financial sector, March 2010
  177. Do you plan to use EU funding for IT projects in 2010? SMEs in the Polish financial sector, March 2010

List of tables

  1. Estimated number of SMEs in Poland, by sectors presented in our report, 2009
  2. Average number of computers in SMEs in Poland (number of units/enterprise) by type, March 2010
  3. Planned increase in the number of computers in 2010 (number of units/ enterprise), SMEs in Poland by type, March 2010
  4. Basic data on computer equipment in SMEs in Poland, March 2010
  5. Average replacement cycle in SMEs in Poland, by type, March 2010
  6. Nominal bandwidth capacity used in SMEs in Poland, by type, March 2010
  7. Websites, SMEs in Poland by type, March 2010
  8. Plans to create a website in 2010, SMEs in Poland by type, March 2010
  9. Use of IT services inSMEs in Poland, by type, 2009
  10. Use of outsourcedIT services, SMEs in Poland by type, 2009
  11. Estimated number of Polish SMEs planning to use IT services in 2010, March 2010
  12. Estimated number of Polish SMEs planning to use IT services in 2010, by type, March 2010
  13. Average number of ERP users in Polish SMEs (number of users/enterprise) by type, March 2010
  14. Average number of ERP modules in SMEs in Poland, by type, March 2010
  15. Estimated demand for software in SMEs in Poland, 2010-2011
  16. Share of Polish SMEs planning to purchase software, by type of enterprise, 2010-2011
  17. IT spending in SMEs in Poland (PLN), by type, 2009
  18. Using EU funds for IT projects, SMEs in Poland by type, 2009
  19. Plans to use EU funding for IT projects, SMEs in Poland by type, March 2010
  20. Type and number of computers used by SMEs in Poland, by sector, March 2010
  21. Hardware and solutions used in SMEs in Poland, by sector, March 2010
  22. Voice communication systems used by SMEs in Poland, by sector, March 2010
  23. Internet access types in SMEs in Poland, by sector, March 2010
  24. Use of IT services by SMEs in Poland, by sector, 2009
  25. Use of IT services planned for 2010, SMEs in Poland by sector, March 2010
  26. So far, have you used the services of one or several external IT service providers? SMEs in Poland by sector, March 2010
  27. Software used in SMEs in Poland, by sector, March 2010
  28. Share of SMEs which plan software purchase, by sector, 2010-2011
  29. Average IT spending in SMEs in Poland, by sector, 2009
  30. IT spending change in SMEs in Poland, by sector, 2009
  31. Planned IT spending change in SMEs in Poland, by sector, March 2010
  32. Basic data on computer equipment in SMEs in the Polish commercial sector, March 2010
  33. Basic data on computer equipment in SMEs in the Polish process manufacturing sector, March 2010
  34. Basic data on computer equipment in SMEs in the Polish discrete manufacturing sector, March 2010
  35. Basic data on computer equipment in SMEs in the Polish transport sector, March 2010
  36. Basic data on computer equipment in SMEs in the Polish HoReCa sector, March 2010
  37. Basic data on computer equipment in SMEs in the Polish utilities sector, March 2010
  38. Basic data on computer equipment in SMEs in the Polish financial sector, March 2010 154
Software applications, ICT services and infrastructure for small and medium-sized enterprises in Poland 2010
Based on a survey of 800 Polish SMEs

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    • - for multiplying and making the product available: multiplication of the product by production of its copies either by printing or by digitalisation (e.g. on a disc, CD-ROM, DVD, magnetic tape, magneto-optic carrier, print and electronic devices, including electronic paper) for an unlimited number of people who work for the organisation indicated by the client during purchasing process, who are in the same country as the organisation indicated during purchasing process.

      Any other preservation, multiplication, copying and dissemination etc. which is beyond the scope of this licence is strictly forbidden.
  • "Global licence" entitles the client to use the product (in its entirety or in part, and in the case of an online product also to use the access data to this product) only and exclusively in the following fields of exploitation:
    • - for the product preservation: saving the product in the memory of an unlimited number of computers belonging to the organisation indicated by the client during purchasing process; these computers can be located in or outside of the country of the organisation indicated during purchasing process;
    • - for multiplying and making the product available: multiplication of the product by production of its copies either by printing or by digitalisation (e.g. on a disc, CD-ROM, DVD, magnetic tape, magneto-optic carrier, print and electronic devices, including electronic paper) for an unlimited number of people who work for the organisation indicated by the client during purchasing process, who are in or outside of the country of the organisation indicated during purchasing process.

      Any other preservation, multiplication, copying and dissemination etc. which is beyond the scope of this licence is strictly forbidden.
    PMR is a member of SIIA's Corporate Content Anti-Piracy Program. Breaking the conditions of our licences will result in a report being sent to SIIA to initiate a piracy investigation and major fees may be imposed by the SIIA as a result. Additionally, for newsletters and online services, it will result in suspension of the subscription with no money refund.