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Software applications, ICT services and infrastructure in large scale enterprises in Poland 2011

Based on a survey of 420 LSEs
Software applications, ICT services and infrastructure in large scale enterprises in Poland 2011 Based on a survey of 420 LSEs

July 2011
Pages: 257
Delivery: PDF


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The report contains a comprehensive picture of the main trends concerning ICT industry investments in the sector of large enterprises, employing 250 staff and over, with greatest emphasis on solutions in the area of IT software and services, used by large companies to a relatively highest degree.

The main source of data for the report is a survey of 420 firms from the large enterprise sector in Poland, conducted by PMR Research experts. Respondents included those responsible for choosing and purchasing new products and technologies and developing IT systems in surveyed firms, as well as selected IT software and service providers. The report also presents estimations and forecasts prepared by the PMR team of analysts and researchers.

Why the report has been prepared?

  • large enterprises are of key importance in terms of IT spending
  • despite the growing role of the SME sector, large firms are still of strategic importance to IT providers, also due to their spending structure – large companies are more likely to invest in advanced services and software
  • for large enterprises, IT is often essential for effective market operations
  • after a period of economic slowdown and frozen investments, large enterprises are returning to investing in IT.

Key sections of the report

Findings of the survey of 420 large enterprises operating in the Polish markets of:

  1. utilities: power plants, CHP plants, waterworks and other
  2. finances (banks, insurance, leasing, funds, financial agencies)
  3. retail and wholesale trade, FMCG distribution
  4. production of machines, equipment, fabricated metal products, plastic products, furniture and smelter production
  5. production of beverages, food and chemical products
  6. transport services.
 The publication contains:
  • an analysis of the situation in the large enterprise sector in Poland in terms of IT hardware, software, services, infrastructure and dedicated telecom services for large businesses
  • a comparative analysis of selected findings with the 2005 edition of the PMR Research survey
  • a comparative analysis of enterprises by industry
  • an analysis of business resources in the sectors of economy listed above.
 Data presented:
  • market saturation
  • producer shares
  • number of firms planning to implement or purchase specific solutions
  • growth forecasts
  • advancement level of existing implementations
  • analysis by activity type
  • computerisation level of analysed enterprises
  • types of IT services in use
  • using outsourcing and external provider services
  • estimated IT outlays.
Software types included in the report: ERP, CRM, BI, SCM, CMS, database, office, antivirus, document flow management, financial and accounting, and HR and payroll software.

Companies in this report

Asseco, BPSC, Cisco, Comarch, Dell, Dialog, GTS, HP, IBM, IFS, Macrologic, Microsoft, Netia, Oracle, Sage, SAP Polska, Simple, SoftNet, UNIT 4 TETA, TP SA

Questions the report answers:
 

What is the shape of IT budgets and outlay structures of large enterprises?

How many IT specialists in full-time employment are there?

To what extent are the individual software types used (e.g. licence types, number of staff using an application)?

What is the most frequent software usage model in a company (purchasing licence vs. SaaS)?

Software of which producers is most frequently used in Poland?

When have individual software types been implemented?

How popular are virtual servers and desktops?

What are the plans concerning the purchases of IT software and services in the next two years?

The report’s strengths:

Global vs local insight - read about the PMR approach to data analysis in the ICT sector

  • detailed information collected with the help of a standardised questionnaire

  • up-to-date and reliable data based on 420 interviews conducted in the PMR Research centre, as well as in-depth interviews with selected large enterprises

  • data concerning the six key sectors of the economy

  • potential data analysis for the preferred segment or comparative analysis

  • survey findings additionally verified and compared with the 2005 edition of the survey.

When the report will prove useful:

  • when starting activity on the Polish ICT market

  • when entering the market of ICT products and services for large businesses

  • when conducting product portfolio and product development analyses

  • when planning business strategy based on planned budgets of large enterprises

  • when analysing the market demand and saturation

  • when analysing investment potential on the Polish ICT market.

The report is addressed to:

  • executive staff and marketing departments of firms present on the Polish IT market – IT software and service providers in particular

  • IT hardware distributors

  • telecom businesses

  • consulting, research and analysis agencies

  • government agencies, embassies, industry organisations

  • financial institutions, including banks, brokerages or investment funds.

Complementary publication

See also the PMR report on ICT investments in small and medium-sized enterprises in Poland: Software applications, ICT services and infrastructure for small and medium-sized enterprises in Poland 2010. Based on a survey of 800 Polish SMEs.
 

Market commentary by expert

Despite the gradually growing role of the small and medium enterprise sector, large businesses in Poland – with 250 staff or more – still have highest IT outlays. The share of large enterprises in the total IT spending in Poland last year once again accounted for approximately 50%. In nominal terms, their IT investments equal a dozen billion zloty each year. It is not surprising, therefore, that this group of recipients attracts interest of the players on the IT market. Large enterprises are especially crucial for IT software and service providers, as they use advanced services more intensely and modify applications for their own needs, rather than stop at out-of-the-box solutions.

Paweł Olszynka, Head IT&Telecoms Analyst

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  1. Methodology p. 11

  2. Executive summary p. 17

  3. General report – large scale enterprises sector in Poland p. 21

    • Telecommunications infrastructure and services p. 21
      • ICT infrastructure p. 21
      • Voice communications p. 25
      • Internet access p. 26
      • Telecommunications services p. 27
    • IT services p. 27
      • Software hosting p. 29
    • Software p. 30
      • ERP p. 31
      • CRM p. 35
      • BI p. 37
      • Purchase plans p. 40
    • IT Security p. 41
    • Barriers and spending on IT p. 41
    • Employment at IT p. 46

  4. Comparative analysis of LSEs by sectors p. 49

    • Telecommunications infrastructure and services p. 49
      • ICT infrastructure p. 49
      • Voice communications p. 53
      • Internet access p. 54
      • Telecommunications services p. 55
    • IT services p. 55
      • Software hosting p. 56
    • Software p. 57
      • ERP p. 58
      • CRM p. 60
      • BI p. 61
      • Purchase plans p. 63
    • IT Security p. 64
    • Barriers and spending on IT p. 64
    • Employment at IT p. 67

  5. Analysis of IT resources at LSEs by sectors p. 69

  6. Trade p. 71

    • Telecommunications infrastructure and services p. 71
      • ICT infrastructure p. 71
      • Voice communications p. 76
      • Internet access p. 76
      • Telecommunications services p. 77
    • IT services p. 78
      • Hosting of software (SaaS) p. 79
    • Software p. 81
      • ERP p. 82
      • CRM p. 85
      • BI p. 88
      • Purchase plans p. 91
    • IT Security p. 92
    • Barriers and spending on IT p. 93
    • Employment at IT p. 97

  7. FMCG p. 99

    • Telecommunications infrastructure and services p. 99
      • ICT infrastructure p. 99
      • Voice communications p. 104
      • Internet access p. 104
      • Telecommunications services p. 105
    • IT services p. 106
      • Hosting of software (SaaS) p. 107
    • Software p. 109
      • ERP p. 110
      • CRM p. 113
      • BI p. 116
      • Purchase plans p. 119
    • IT Security p. 119
    • Barriers and spending on IT p. 120
    • Employment at IT p. 125

  8. Production of machines and equipment p. 127

    • Telecommunications infrastructure and services p. 127
      • ICT infrastructure p. 127
      • Voice communications p. 132
      • Internet access p. 132
      • Telecommunications services p. 133
    • IT services p. 134
      • Hosting of software (SaaS) p. 135
    • Software p. 137
      • ERP p. 138
      • CRM p. 142
      • BI p. 145
      • Purchase plans p. 148
    • IT Security p. 149
    • Barriers and spending on IT p. 150
    • Employment at IT p. 155

  9. Transport and logistics p. 157

    • Telecommunications infrastructure and services p. 157
      • ICT infrastructure p. 157
      • Voice communications p. 162
      • Internet access p. 162
      • Telecommunications services p. 163
    • IT services p. 164
      • Hosting of software (SaaS) p. 165
    • Software p. 167
      • ERP p. 168
      • CRM p. 171
      • BI p. 174
      • Purchase plans p. 177
    • IT Security p. 178
    • Barriers and spending on IT p. 179
    • Employment at IT p. 183

  10. Utilities p. 185

    • Telecommunications infrastructure and services p. 185
      • ICT infrastructure p. 185
      • Voice communications p. 190
      • Internet access p. 190
      • Telecommunications services p. 191
    • IT services p. 192
      • Hosting of software (SaaS) p. 194
    • Software p. 196
      • ERP p. 197
      • CRM p. 200
      • BI p. 203
      • Purchase plans p. 206
    • IT Security p. 207
    • Barriers and spending on IT p. 208
    • Employment at IT p. 213

  11. Finance and banking p. 215

    • Telecommunications infrastructure and services p. 215
      • ICT infrastructure p. 215
      • Voice communications p. 219
      • Internet access p. 219
      • Telecommunications services p. 220
    • IT services p. 221
      • Hosting of software (SaaS) p. 222
    • Software p. 224
      • CRM p. 224
      • BI p. 226
      • Purchase plans p. 227
    • IT Security p. 228
    • Barriers and spending on IT p. 229
    • Employment at IT p. 233

  12. List of graphs p. 235

  13. List of tables p. 247

  14. About PMR p. 255

  15. Contact PMR p. 256

List of graphs

  1. Respondent’s position in the interviewed companies in Poland, 2011
  2. Types and number of computers in large companies in Poland, April 2011
  3. Number of desktop computers in large scale enterprises in Poland, April 2011
  4. Number of portable computers in large scale enterprises in Poland, April 2011
  5. Number of years after which desktop computers are replaced with new ones in large scale enterprises in Poland, April 2011
  6. Number of years after which portable computers are replaced with new ones in large scale enterprises in Poland, April 2011
  7. IT equipment in large scale enterprises in Poland, April 2011
  8. The use of smartphones in large scale enterprises in Poland, April 2011
  9. Types of software supported by smartphones used in large scale enterprises in Poland, April 2011
  10. Voice communications systems used in large scale enterprises in Poland, April 2011
  11. Internet access methods used in large scale enterprises in Poland, April 2011
  12. The use of telecommunications services in large scale enterprises in Poland, April 2011
  13. The use of IT services in large scale enterprises in Poland, April 2011
  14. Providers of IT services in large scale enterprises in Poland, April 2011
  15. The use of hosting, including software hosting (software as a service), virtualisation and cloud computing in large scale enterprises in Poland, April 2011
  16. Hosting areas in large scale enterprises in Poland, April 2011
  17. The use of cloud computing in large scale enterprises in Poland, April 2011
  18. Types of software used in large scale enterprises in Poland, April 2011
  19. Producers of ERP software used in large scale enterprises in Poland, April 2011
  20. Companies implementing ERP solutions used in large scale enterprises in Poland, April 2011
  21. ERP software modules used in large scale enterprises in Poland, April 2011
  22. Plans of changes in the use of ERP software in large scale enterprises in Poland, April 2011
  23. Producers of CRM software used in large scale enterprises in Poland, April 2011
  24. Companies implementing CRM solutions used in large scale enterprises in Poland, April 2011
  25. Types of CRM software used in large scale enterprises in Poland, April 2011
  26. Plans of changes in the use of CRM software in large scale enterprises in Poland, April 2011
  27. Producers of BI software used in large scale enterprises in Poland, April 2011
  28. Companies implementing BI solutions used in large scale enterprises in Poland, April 2011
  29. Types of marketing analyses prepared based on BI software in large scale enterprises in Poland, April 2011
  30. Plans of changes in BI software use in large scale enterprises in Poland, April 2011
  31. Software purchase plans in large scale enterprises in Poland, April 2011
  32. Solutions supporting IT security in large scale enterprises in Poland, April 2011
  33. Barriers encountered when deciding on IT investments in large scale enterprises in Poland, April 2011
  34. Sources of IT investment financing in large scale enterprises in Poland, April 2011
  35. Evaluation of changes in the IT investments expenses level in large scale enterprises in Poland during the last 12 months, April 2011
  36. Evaluation of changes of the IT investment expenses level in large scale enterprises in Poland during the next 12 months, April 2011
  37. Value of total IT expenses in 2010, excluding the compensation of the IT department employees, in large scale enterprises in Poland (PLN), April 2011
  38. Changes in the number of full-time employees at the IT department (or departments) in large scale enterprises in Poland, April 2011
  39. The use of ERP software in large scale enterprises in Poland, by sectors, April 2011
  40. The use of CRM software in large scale enterprises in Poland, by sectors, April 2011
  41. The use of BI software in large scale enterprises in Poland, by sectors, April 2011
  42. Types of computers in trade large scale enterprises in Poland, April 2011
  43. Number of desktop computers in trade large scale enterprises in Poland, April 2011
  44. Number of portable computers in trade large scale enterprises in Poland, April 2011
  45. Number of years after which desktop computers are replaced with new ones in trade large scale enterprises in Poland, April 2011
  46. Number of years after which portable computers are replaced with new ones in trade large scale enterprises in Poland, April 2011
  47. IT equipment in trade large scale enterprises in Poland, April 2011
  48. The use of smartphones in trade large scale enterprises in Poland, April 2011
  49. Types of software supported by smartphones and smaller portable devices used in trade large scale enterprises in Poland, April 2011
  50. Voice communications systems used in trade large scale enterprises in Poland, April 2011
  51. Internet access methods used in trade large scale enterprises in Poland, April 2011
  52. The use of telecommunications services in trade large scale enterprises in Poland, April 2011
  53. The use of IT services in trade large scale enterprises in Poland, April 2011
  54. Providers of IT services in trade large scale enterprises in Poland, April 2011
  55. The use of hosting, including software hosting, virtualisation and cloud computing in trade large scale enterprises in Poland, April 2011
  56. Hosting areas in trade large scale enterprises in Poland, April 2011
  57. The use of cloud computing in trade large scale enterprises in Poland, April 2011
  58. Types of software used in trade large scale enterprises in Poland, April 2011
  59. Producers of ERP software used in trade large scale enterprises in Poland, April 2011
  60. Companies implementing ERP solutions used in trade large scale enterprises in Poland, April 2011
  61. ERP software modules used in trade large scale enterprises in Poland, April 2011
  62. Plans to introduce changes in ERP software use in trade large scale enterprises in Poland, April 2011
  63. Producers of CRM software used in trade large scale enterprises in Poland, April 2011
  64. Companies implementing CRM solutions used in trade large scale enterprises in Poland, April 2011
  65. CRM software types used in trade large scale enterprises in Poland, April 2011
  66. Plans to introduce changes in CRM software use in trade large scale enterprises in Poland, April 2011
  67. Producers of BI software used in trade large scale enterprises in Poland, April 2011
  68. Companies implementing BI solutions used in trade large scale enterprises in Poland, April 2011
  69. Types of marketing analyses prepared based on BI software in trade large scale enterprises in Poland, April 2011
  70. Plans to introduce changes in BI software use in trade large scale enterprises in Poland, April 2011
  71. Software purchase plans in trade large scale enterprises in Poland, April 2011
  72. Solutions supporting IT security in trade large scale enterprises in Poland, April 2011
  73. Barriers encountered when deciding on IT investments in trade large scale enterprises in Poland, April 2011
  74. Sources for IT investment financing in trade large scale enterprises in Poland, April 2011
  75. Evaluation of changes in the IT investment expenses level in trade large scale enterprises in Poland during the last 12 months, April 2011
  76. Evaluation of changes in IT investment expenses in trade large scale enterprises in Poland during the next 12 months, April 2011
  77. Value of total IT expenses, excluding the compensation of IT department employees, in trade large scale enterprises in Poland (PLN), April 2011
  78. Changes in the number of full-time employees at IT department (or departments) in trade large scale enterprises over the past year in Poland, April 2011
  79. Types and and number of computers in FMCG large scale enterprises in Poland, April 2011
  80. Number of desktop computers in FMCG large scale enterprises in Poland, April 2011
  81. Number of portable computers in FMCG large scale enterprises in Poland, April 2011
  82. Number of years after which desktop computers are replaced with new ones in FMCG large scale enterprises in Poland, April 2011
  83. Number of years after which portable computers are replaced with new ones in FMCG large scale enterprises in Poland, April 2011
  84. IT equipment in FMCG large scale enterprises in Poland, April 2011
  85. The use of smartphones in FMCG large scale enterprises in Poland, April 2011
  86. Types of software supported by smartphones used in FMCG large scale enterprises in Poland, April 2011
  87. Voice communications systems used in FMCG large scale enterprises in Poland, April 2011
  88. Internet access methods used in FMCG large scale enterprises in Poland, April 2011
  89. The use of telecommunications services in FMCG large scale enterprises in Poland, April 2011
  90. The use of IT services in FMCG large scale enterprises in Poland, April 2011
  91. Providers of IT services for FMCG large scale enterprises in Poland, April 2011
  92. The use of hosting, including software hosting, virtualisation and cloud computing in FMCG large scale enterprises in Poland, April 2011
  93. Hosting areas in FMCG large scale enterprises in Poland, April 2011
  94. The use of cloud computing in FMCG large scale enterprises in Poland, April 2011
  95. Types of software used in FMCG large scale enterprises in Poland, April 2011
  96. Producers of ERP software used in FMCG large scale enterprises in Poland, April 2011
  97. Companies implementing ERP solutions used in FMCG large scale enterprises in Poland, April 2011
  98. ERP software modules used in FMCG large scale enterprises in Poland, April 2011
  99. Plans to introduce changes in ERP software use in FMCG large scale enterprises in Poland, April 2011
  100. Producers of CRM software used in FMCG large scale enterprises in Poland, April 2011
  101. Companies implementing CRM solutions used in FMCG large scale enterprises in Poland, April 2011
  102. Types of CRM software used in FMCG large scale enterprises in Poland, April 2011
  103. Plans to introduce changes in CRM software use in FMCG large scale enterprises in Poland, April 2011
  104. Producers of BI software used in FMCG large scale enterprises in Poland, April 2011
  105. Companies implementing BI solutions used in FMCG large scale enterprises in Poland, April 2011
  106. Types of marketing analyses prepared based on BI software in FMCG large scale enterprises in Poland, April 2011
  107. Plans to introduce changes in BI software use in FMCG large scale enterprises in Poland, April 2011
  108. Software purchase plans in FMCG large scale enterprises in Poland, April 2011
  109. Solutions supporting IT security in FMCG large scale enterprises in Poland, April 2011
  110. Barriers encountered when deciding on IT investments in FMCG large scale enterprises in Poland, April 2011
  111. Sources of IT investment financing in FMCG large scale enterprises in Poland, April 2011
  112. Evaluation of changes in IT investment expenses in FMCG large scale enterprises in Poland during the last 12 months, April 2011
  113. Evaluation of changes in IT investment expenses in FMCG large scale enterprises in Poland during the next 12 months, April 2011
  114. Value of total IT expenses in 2010, excluding the compensation of IT department employees, in FMCG large scale enterprises in Poland (PLN), April 2011
  115. Changes in the number of full-time employees at the IT department (or departments) in FMCG large scale enterprises in Poland, April 2011
  116. Types and number of computers in large scale enterprises producing machines and equipment in Poland, April 2011
  117. Number of desktop computers in large scale enterprises producing machines and equipment in Poland, April 2011
  118. Number of portable computers in large scale enterprises producing machines and equipment in Poland, April 2011
  119. Number of years after which desktop computers are replaced with new ones in large scale enterprises producing machines and equipment in Poland, April 2011
  120. Number of years after which portable computers are replaced with new ones in large scale enterprises producing machines and equipment in Poland, April 2011
  121. IT equipment in large scale enterprises producing machines and equipment in Poland, April 2011
  122. The use of smartphones in large scale enterprises producing machines and equipment in Poland, April 2011
  123. Types of software supported by smartphones used in large scale enterprises producing machines and equipment in Poland, April 2011
  124. Voice communications systems used in large scale enterprises producing machines and equipment in Poland, April 2011
  125. Internet access methods used in large scale enterprises producing machines and equipment in Poland, April 2011
  126. The use of telecommunications services in large scale enterprises producing machines and equipment in Poland, April 2011
  127. The use of IT services in large scale enterprises producing machines and equipment in Poland, April 2011
  128. Providers of IT services in large scale enterprises producing machines and equipment in Poland, April 2011
  129. The use of hosting, including software hosting, virtualisation and cloud computing in large scale enterprises producing machines and equipment in Poland, April 2011
  130. Hosting areas in large scale enterprises producing machines and equipment in Poland, April 2011
  131. The use of cloud computing in large scale enterprises producing machines and equipment in Poland, April 2011
  132. Types of software used in large scale enterprises producing machines and equipment in Poland, April 2011
  133. Producers of ERP software used in large scale enterprises producing machines and equipment in Poland, April 2011
  134. Companies implementing ERP software used in large scale enterprises producing machines and equipment in Poland, April 2011
  135. ERP software modules used in large scale enterprises producing machines and equipment in Poland, April 2011
  136. Plans to introduce changes in ERP software use in large scale enterprises producing machines and equipment in Poland, April 2011
  137. Producers of CRM software used in large scale enterprises producing machines and equipment in Poland, April 2011
  138. Companies implementing CRM software used in large scale enterprises producing machines and equipment in Poland, April 2011
  139. Types of CRM software used in large scale enterprises producing machines and equipment in Poland, April 2011
  140. Plans to introduce changes in CRM software use in large scale enterprises producing machines and equipment in Poland, April 2011
  141. Producers of BI software used in large scale enterprises producing machines and equipment in Poland, April 2011
  142. Companies implementing BI software in large scale enterprises producing machines and equipment in Poland, April 2011
  143. Types of marketing analyses prepared based on BI software in large scale enterprises producing machines and equipment in Poland, April 2011
  144. Plans to introduce changes in BI software use in large scale enterprises producing machines and equipment in Poland, April 2011
  145. Software purchase plans in large scale enterprises producing machines and equipment in Poland, April 2011
  146. Solutions supporting IT security in large scale enterprises producing machines and equipment in Poland, April 2011
  147. Barriers encountered when deciding on IT investments in large scale enterprises producing machines and equipment in Poland, April 2011
  148. Sources of IT investment financing in large scale enterprises producing machines and equipment in Poland, April 2011
  149. Evaluation of changes in the IT investment expenses in large scale enterprises producing machines and equipment in Poland during the last 12 months, April 2011
  150. Evaluation of changes in the IT investment expenses in large scale enterprises producing machines and equipment in Poland during the next 12 months, April 2011
  151. Value of total IT expenses in 2010, excluding the compensation of IT department employees, in large scale enterprises producing machines and equipment in Poland (PLN), April 2011
  152. Changes in the number of full-time employees at the IT department (or departments) in large scale enterprises producing machines and equipment in Poland, April 2011
  153. Types and number of computers in transport and logistics large scale enterprises in Poland, April 2011
  154. Number of desktop computers in transport and logistics large scale enterprises in Poland, April 2011
  155. Number of portable computers in transport and logistics large scale enterprises in Poland, April 2011
  156. Number of years after which desktop computers are replaced with new ones in transport and logistics large scale enterprises in Poland, April 2011
  157. Number of years after which portable computers are replaced with new ones in transport and logistics large scale enterprises in Poland, April 2011
  158. IT equipment in transport and logistics large scale enterprises in Poland, April 2011
  159. The use of smartphones in transport and logistics large scale enterprises in Poland, April 2011
  160. Types of software supported by smartphones in transport and logistics large scale enterprises in Poland, April 2011
  161. Voice communications systems used in transport and logistics large scale enterprises in Poland, April 2011
  162. Internet access methods used in transport and logistics large scale enterprises in Poland, April 2011
  163. The use of telecommunications services in transport and logistics large scale enterprises in Poland, April 2011
  164. The use of IT services in transport and logistics large scale enterprises in Poland, April 2011
  165. Providers of IT services in transport and logistics large scale enterprises in Poland, April 2011
  166. The use of hosting, including software hosting, virtualisation and cloud computing in transport and logistics large scale enterprises in Poland, April 2011
  167. Hosting areas in transport and logistics large scale enterprises in Poland, April 2011
  168. The use of cloud computing in transport and logistics large scale enterprises in Poland, April 2011
  169. Types of software used in transport and logistics large scale enterprises in Poland, April 2011
  170. Producers of ERP software used in transport and logistics large scale enterprises in Poland, April 2011
  171. Companies implementing ERP software in transport and logistics large scale enterprises in Poland, April 2011
  172. ERP software modules used in transport and logistics large scale enterprises in Poland, April 2011
  173. Plans to introduce changes in ERP software use in transport and logistics large scale enterprises in Poland, April 2011
  174. Producers of CRM software used in transport and logistics large scale enterprises in Poland, April 2011
  175. Companies implementing CRM software in transport and logistics large scale enterprises in Poland, April 2011
  176. Types of CRM software used in transport and logistics large scale enterprises in Poland, April 2011
  177. Plans to introduce changes in CRM software use in transport and logistics large scale enterprises in Poland, April 2011
  178. Producers of BI software used in transport and logistics large scale enterprises in Poland, April 2011
  179. Companies implementing BI software in transport and logistics large scale enterprises in Poland, April 2011
  180. Types of marketing analyses prepared based on BI software in transport and logistics large scale enterprises in Poland, April 2011
  181. Plans to introduce changes in BI software use in transport and logistics large scale enterprises in Poland, April 2011
  182. Software purchase plans in transport and logistics large scale enterprises in Poland, April 2011
  183. Solutions supporting IT security in transport and logistics large scale enterprises in Poland, April 2011
  184. Barriers encountered when deciding on IT investments in transport and logistics large scale enterprises in Poland, April 2011
  185. Sources of IT investment financing in transport and logistics large scale enterprises in Poland, April 2011
  186. Evaluation of changes in the IT investment expenses in transport and logistics large scale enterprises in Poland during the last 12 months, April 2011
  187. Evaluation of changes in the IT investment expenses in transport and logistics large scale enterprises in Poland during the next 12 months, April 2011
  188. Value of total IT expenses in 2010, excluding the compensation of IT department employees, in transport and logistics large scale enterprises in Poland (PLN), April 2011
  189. Changes in the number of full-time employees at the IT department (or departments) in transport and logistics large scale enterprises in Poland, April 2011
  190. Types and number of computers in utility large scale enterprises in Poland, April 2011
  191. Number of desktop computers in utility large scale enterprises in Poland, April 2011
  192. Number of portable computers in utility large scale enterprises in Poland, April 2011
  193. Number of years after which desktop computers are replaced with new ones in utility large scale enterprises in Poland, April 2011
  194. Number of years after which portable computers are replaced with new ones in utility large scale enterprises in Poland, April 2011
  195. IT equipment in utility large scale enterprises in Poland, April 2011
  196. The use of smartphones in utility large scale enterprises in Poland, April 2011
  197. Types of software supported by smartphones used in utility large scale enterprises in Poland, April 2011
  198. Voice communications systems used in utility large scale enterprises in Poland, April 2011
  199. Internet access methods used in utility large scale enterprises in Poland, April 2011
  200. The use of telecommunications services in utility large scale enterprises in Poland, April 2011
  201. The use of IT services in utility large scale enterprises in Poland, April 2011
  202. Providers of IT services in utility large scale enterprises in Poland, April 2011
  203. The use of hosting, including software hosting, virtualisation and cloud computing in utility large scale enterprises in Poland, April 2011
  204. Hosting areas in utility large scale enterprises in Poland, April 2011
  205. The use of cloud computing in utility large scale enterprises in Poland, April 2011
  206. Types of software used in utility large scale enterprises in Poland, April 2011
  207. Producers of ERP software used in utility large scale enterprises in Poland, April 2011
  208. Companies implementing ERP solutions in utility large scale enterprises in Poland, April 2011
  209. ERP software modules used in utility large scale enterprises in Poland, April 2011
  210. Plans to introduce changes in ERP software use in utility large scale enterprises in Poland, April 2011
  211. Producers of CRM software used in utility large scale enterprises in Poland, April 2011
  212. Companies implementing CRM solutions in utility large scale enterprises in Poland, April 2011
  213. Types of CRM software modules used in utility large scale enterprises in Poland, April 2011
  214. Plans to introduce changes in CRM software use in utility large scale enterprises in Poland, April 2011
  215. Producers of BI software used in utility large scale enterprises in Poland, April 2011
  216. Companies implementing CRM solutions in utility large scale enterprises in Poland, April 2011
  217. Types of marketing analyses prepared based on BI software in utility large scale enterprises in Poland, April 2011
  218. Plans to introduce changes in BI software use in utility large scale enterprises in Poland, April 2011
  219. Software purchase plans in utility large scale enterprises in Poland, April 2011
  220. Solutions supporting IT security in utility large scale enterprises in Poland, April 2011
  221. Barriers encountered when deciding on IT investments in utility large scale enterprises in Poland, April 2011
  222. Sources of IT investment financing in utility large scale enterprises in Poland, April 2011
  223. Evaluation of changes in IT investment expenses in utility large scale enterprises in Poland during the last 12 months, April 2011
  224. Evaluation of changes in IT investments expenses in utility large scale enterprises in Poland during the next 12 months, April 2011
  225. Value of total IT expenses in 2010, excluding the compensation of IT department employees, in utility large scale enterprises in Poland (PLN), April 2011
  226. Changes in the number of full-time employees at the IT department (or departments) in utility large scale enterprises in Poland, April 2011
  227. Types of computers in finance and banking large scale enterprises in Poland, April 2011
  228. Number of desktop computers in finance and banking large scale enterprises in Poland, April 2011
  229. Number of portable computers in finance and banking large scale enterprises in Poland, April 2011
  230. Number of years after which desktop computers are replaced with new ones in finance and banking large scale enterprises in Poland, April 2011
  231. Number of years after which portable computers are replaced with new ones in finance and banking large scale enterprises in Poland, April 2011
  232. IT equipment in finance and banking large scale enterprises in Poland, April 2011
  233. The use of smartphones in finance and banking large scale enterprises in Poland, April 2011
  234. Voice communications systems used in finance and banking large scale enterprises in Poland, April 2011
  235. Internet access methods used in finance and banking large scale enterprises in Poland, April 2011
  236. The use of telecommunications services in finance and banking large scale enterprises in Poland, April 2011
  237. The use of IT services in finance and banking large scale enterprises in Poland, April 2011
  238. Providers of IT services in finance and banking large scale enterprises in Poland, April 2011
  239. The use of hosting, including software hosting, virtualisation and cloud computing in finance and banking large scale enterprises in Poland, April 2011
  240. Hosting areas in finance and banking large scale enterprises in Poland, April 2011
  241. The use of cloud computing in finance and banking large scale enterprises in Poland, April 2011
  242. Types of software used in finance and banking large scale enterprises in Poland, April 2011
  243. Types of CRM software used in finance and banking large scale enterprises in Poland, April 2011
  244. Types of marketing analyses prepared based on BI software in finance and banking large scale enterprises in Poland, April 2011
  245. Solutions supporting IT security in finance and banking large scale enterprises in Poland, April 2011
  246. Barriers encountered when deciding on IT investments in finance and banking large scale enterprises in Poland, April 2011
  247. Sources of IT investment financing in finance and banking large scale enterprises in Poland, April 2011
  248. Evaluation of changes in IT investment expenses in finance and banking large scale enterprises in Poland during the last 12 months, April 2011
  249. Evaluation of changes in the IT investment expenses in finance and banking large scale enterprises in Poland during the next 12 months, April 2011
  250. Value of total IT expenses in 2010, excluding the compensation of IT department employees, in finance and banking large scale enterprises in Poland (PLN), April 2011
  251. Changes in the number of full-time employees at the IT department (or departments) in finance and banking large scale enterprises in Poland, April 2011

List of tables

  1. Estimated number of large companies active in Poland, classified by sectors considered in the report, 2011
  2. Nominal throughput (Mbit/s) of an internet connection in large scale enterprises in Poland, April 2011
  3. Average number of defined ERP software users in large scale enterprises in Poland, April 2011
  4. The level of ERP software implementation in large scale enterprises in Poland, April 2011
  5. Average number of defined CRM software users in large scale enterprises in Poland, April 2011
  6. The level of CRM software implementation in large scale enterprises in Poland, April 2011
  7. Average number of defined BI software users in large scale enterprises in Poland, April 2011
  8. The level of BI software implementation in large scale enterprises in Poland, April 2011
  9. Evaluation of the increase of IT investments expenses in large scale enterprises in Poland during the last 12 months, April 2011
  10. Evaluation of the decrease of IT investments expenses in large scale enterprises in Poland during the last 12 months, April 2011
  11. Evaluation of the increase of IT investment expenses in large scale enterprises in Poland during the next 12 months, April 2011
  12. Evaluation of the decrease of IT investment expenses in large scale enterprises in Poland during the next 12 months, April 2011
  13. The share of expenses in individual IT costs in large scale enterprises in Poland, April 2011
  14. Average number of full-time employees at the IT department (or departments) in large scale enterprises in Poland, April 2011
  15. The number of desktop computers in large companies in Poland, by sectors, April 2011
  16. Average number of desktop computers in large companies in Poland, by sectors, April 2011
  17. The number of portable computers in large companies in Poland, by sectors, April 2011
  18. Average number of portable computers in large companies in Poland, by sectors, April 2011
  19. The number years, after which desktop computers are replaced with new ones in large companies in Poland, by sectors, April 2011
  20. The number years, after which portable computers are replaced with new ones in large companies in Poland, by sectors, April 2011
  21. Level of IT equipment in large companies in Poland, by sectors, April 2011
  22. The use of smartphones in large scale enterprises in Poland, by sectors, April 2011
  23. Types of software accessed with the use of smartphones in large scale enterprises in Poland, by sectors, April 2011
  24. Average number of employees using smartphones and palmtops as terminals enabling access to business applications in large scale enterprises in Poland, by sectors, April 2011
  25. Voice communications systems used in large companies in Poland, by sectors, April 2011
  26. Internet access methods used in large companies in Poland, by sectors, April 2011
  27. Nominal throughput (Mbit/s) of the internet connection in large scale enterprises in Poland, by sectors, April 2011
  28. The use of telecommunications services in large scale enterprises in Poland, by sectors, April 2011
  29. The use of IT services in large scale enterprises in Poland, by sectors, April 2011
  30. The use of hosting, including software hosting (in Software as a Service – SaaS – model), virtualisation and cloud computing in large scale enterprises in Poland, by sectors, April 2011
  31. Hosting areas in large scale enterprises in Poland, by sectors, April 2011
  32. The use of cloud computing in large scale enterprises in Poland, by sectors, April 2011
  33. Types of software used in large scale enterprises in Poland, by sectors, April 2011
  34. Average number of defined ERP software users in large scale enterprises in Poland, by sectors, April 2011
  35. The level of ERP software implementation in large scale enterprises in Poland, by sectors, April 2011
  36. ERP software modules used in large scale enterprises in Poland, by sectors, April 2011
  37. Plans of changes in ERP software use in large scale enterprises in Poland, by sectors, April 2011
  38. Average number of defined CRM software users in large scale enterprises in Poland, by sectors, April 2011
  39. The level of CRM software implementation in large scale enterprises in Poland, by sectors, April 2011
  40. Types of CRM software used in large scale enterprises in Poland, by sectors, April 2011
  41. Plans of changes in CRM software use in large scale enterprises in Poland, by sectors, April 2011
  42. Average number of defined BI software users in large scale enterprises in Poland, by sectors, April 2011
  43. The level of BI software implementation in large scale enterprises in Poland, by sectors, April 2011
  44. Types of marketing analyses performed based on BI software in large scale enterprises in Poland, by sectors, April 2011
  45. Plans of changes in BI software use in large scale enterprises in Poland, by sectors, April 2011
  46. Software purchase plans in large scale enterprises in Poland, by sectors, April 2011
  47. Solutions supporting IT security in large scale enterprises in Poland, by sectors, April 2011
  48. Barriers encountered when deciding on IT investments in large scale enterprises in Poland, by sectors, April 2011
  49. Sources of IT investments in large scale enterprises in Poland, by sectors, April 2011
  50. Evaluation of changes in the IT investments expenses in large scale enterprises in Poland during the last 12 months, by sectors, April 2011
  51. Evaluation of the increase of IT investments expenses in large scale enterprises in Poland during the last 12 months, by sectors, April 2011
  52. Evaluation of the decrease of IT investments expenses in large scale enterprises in Poland during the last 12 months, by sectors, April 2011
  53. Evaluation of changes in the IT investments expenses in large scale enterprises in Poland during the next 12 months, by sectors, April 2011
  54. Evaluation of the increase in IT investments expenses in large scale enterprises in Poland during the next 12 months, by sectors, April 2011
  55. Evaluation of the decrease in IT investment expenses in large scale enterprises in Poland during the next 12 months, by sectors, April 2011
  56. Value of total IT expenses in 2010, excluding the compensation of IT department employees, in large scale enterprises in Poland (PLN), by sectors, April 2011
  57. Average number of full-time employees at the IT department (or departments) in large scale enterprises in Poland, by sectors, April 2011
  58. Changes in the number of full-time employees at the IT department (or departments) in large scale enterprises in Poland over the last year, by sectors, April 2011
  59. Average number of employees using smartphones and palmtops as terminals enabling access to business applications in trade large scale enterprises in Poland, April 2011
  60. Nominal throughput (Mbit/s) of the internet connection in trade large scale enterprises in Poland, April 2011
  61. Average number of defined ERP software users in trade large scale enterprises in Poland, April 2011
  62. The level of ERP software implementation in trade large scale companies in Poland, April 2011
  63. Average number of defined CRM software users in trade large scale enterprises in Poland, April 2011
  64. The level of CRM software implementation in trade large scale enterprises in Poland, April 2011
  65. Average number of defined BI software users in trade large scale enterprises in Poland, April 2011
  66. The level of BI software implementation in trade large scale companies in Poland, April 2011
  67. Evaluation of the increase in IT investment expenses in trade large scale enterprises in Poland during the last 12 months, April 2011
  68. Evaluation of the decrease in IT investment expenses in trade large scale enterprises in Poland during the last 12 months, April 2011
  69. Evaluation of the increase in IT investment expenses in trade large scale enterprises in Poland during the next 12 months, April 2011
  70. Evaluation of the decrease in IT investment expenses in trade large scale enterprises in Poland during the next 12 months, April 2011
  71. The share of expenses in individual IT costs in trade large scale enterprises in Poland, April 2011
  72. Average number of full-time employees at the IT department (or departments) in trade large scale enterprises in Poland, April 2011
  73. Average number of employees using smartphones and palmtops as terminals enabling access to business applications in FMCG large scale enterprises in Poland, April 2011
  74. Nominal throughput (Mbit/s) of an internet connection in FMCG large scale enterprises in Poland, April 2011
  75. Average number of defined ERP software users in FMCG large scale enterprises in Poland, April 2011
  76. The level of ERP software implementation in FMCG large scale enterprises in Poland, April 2011
  77. Average number of defined CRM software users in FMCG large scale enterprises in Poland, April 2011
  78. The level of CRM software implementation in FMCG large scale enterprises in Poland, April 2011
  79. Average number of defined BI software users in FMCG large scale enterprises in Poland, April 2011
  80. The level of BI software implementation in FMCG large scale enterprises in Poland, April 2011
  81. Evaluation of the increase in IT investment expenses in FMCG large scale enterprises in Poland during the last 12 months, April 2011
  82. Evaluation of the decrease in IT investment expenses in FMCG large scale enterprises in Poland during the last 12 months, April 2011
  83. Evaluation of the increase in IT investment expenses in FMCG large scale enterprises in Poland during the next 12 months, April 2011
  84. Evaluation of the decrease in IT investment expenses in FMCG large scale enterprises in Poland during the next 12 months, April 2011
  85. The share of expenses in individual IT costs in FMCG large scale enterprises in Poland, April 2011
  86. Average number of full-time employees at the IT department (or departments) in FMCG large scale enterprises in Poland, April 2011
  87. Average number of employees using smartphones and palmtops as terminals enabling access to business applications in large scale enterprises producing machines and equipment in Poland, April 2011
  88. Nominal throughput (Mbit/s) of an internet connection in large scale enterprises producing machines and equipment in Poland, April 2011
  89. Average number of defined ERP software users in large scale enterprises producing machines and equipment in Poland, April 2011
  90. The level of ERP software implementation in large scale enterprises producing machines and equipment in Poland, April 2011
  91. Average number of defined CRM software users in large scale enterprises producing machines and equipment in Poland, April 2011
  92. The level of CRM software implementation in large scale enterprises producing machines and equipment in Poland, April 2011
  93. Average number of defined BI software users in large scale enterprises producing machines and equipment in Poland, April 2011
  94. The level of BI software implementation in large scale enterprises producing machines and equipment in Poland, April 2011
  95. Evaluation of the increase in IT investment expenses in large scale enterprises producing machines and equipment in Poland during the last 12 months, April 2011
  96. Evaluation of the decrease in IT investment expenses in large scale enterprises producing machines and equipment in Poland during the last 12 months, April 2011
  97. Evaluation of the increase in IT investment expenses in large scale enterprises producing machines and equipment in Poland during the next 12 months, April 2011
  98. Evaluation of the decrease in IT investment expenses in large scale enterprises producing machines and equipment in Poland during the next 12 months, April 2011
  99. The share of expenses in individual IT costs in large scale enterprises producing machines and equipment in Poland, April 2011
  100. Average number of full-time employees at the IT department (or departments) in large scale enterprises producing machines and equipment in Poland, April 2011
  101. Average number of employees using smartphones and palmtops as terminals enabling access to business applications in transport and logistics large scale enterprises in Poland, April 2011
  102. Nominal throughput (Mbit/s) of an internet connection in transport and logistics large scale enterprises in Poland, April 2011
  103. Average number of defined ERP software users in transport and logistics large scale enterprises in Poland, April 2011
  104. The level of ERP software implementation in transport and logistics large scale enterprises in Poland, April 2011
  105. Average number of defined CRM software users in transport and logistics large scale enterprises in Poland, April 2011
  106. The level of CRM software implementation in transport and logistics large scale enterprises in Poland, April 2011
  107. Average number of defined BI software users in transport and logistics large scale enterprises in Poland, April 2011
  108. The level of BI software implementation in transport and logistics large scale enterprises in Poland, April 2011
  109. Evaluation of the increase in IT investment expenses in transport and logistics large scale enterprises in Poland during the last 12 months, April 2011
  110. Evaluation of the decrease in IT investment expenses in transport and logistics large scale enterprises in Poland during the last 12 months, April 2011
  111. Evaluation of the increase in IT investment expenses in transport and logistics large scale enterprises in Poland during the next 12 months, April 2011
  112. Evaluation of the decrease in IT investment expenses in transport and logistics large scale enterprises in Poland during the next 12 months, April 2011
  113. The share of expenses in individual IT costs in transport and logistics large scale enterprises in Poland, April 2011
  114. Average number of full-time employees at the IT department (or departments) in transport and logistics large scale enterprises in Poland, April 2011
  115. Average number of employees using smartphones and palmtops as terminals enabling access to business applications in utility large scale enterprises in Poland, April 2011
  116. Nominal throughput (Mbit/s) of an internet connection in utility large scale enterprises in Poland, April 2011
  117. Average number of defined ERP software users in utility large scale enterprises in Poland, April 2011
  118. The level of ERP software implementation in utility large scale enterprises in Poland, April 2011
  119. Average number of defined CRM software users in utility large scale enterprises in Poland, April 2011
  120. The level of CRM software implementation in utility large scale enterprises in Poland, April 2011
  121. Average number of defined BI software users in utility large scale enterprises in Poland, April 2011
  122. The level of BI software implementation in utility large scale enterprises in Poland, April 2011
  123. Evaluation of the increase in IT investment expenses in utility large scale enterprises in Poland during the last 12 months, April 2011
  124. Evaluation of the decrease in IT investment expenses in utility large scale enterprises in Poland during the last 12 months, April 2011
  125. Evaluation of the increase in IT investment expenses in utility large scale enterprises in Poland during the next 12 months, April 2011
  126. Evaluation of the decrease in IT investment expenses in utility large scale enterprises in Poland during the next 12 months, April 2011
  127. The share of expenses in individual IT costs in utility large scale enterprises in Poland, April 2011
  128. Average number of full-time employees at the IT department (or departments) in utility large scale enterprises in Poland, April 2011
  129. Nominal throughput (Mbit/s) of an internet connection in finance and banking large scale enterprises in Poland, April 2011
  130. Average number of defined CRM software users in finance and banking large scale enterprises in Poland, April 2011
  131. Average number of defined BI software users in finance and banking large scale enterprises in Poland, April 2011
  132. Evaluation of the increase in IT investment expenses in finance and banking large scale enterprises in Poland during the last 12 months, April 2011
  133. Evaluation of the increase in IT investment expenses in finance and banking large scale enterprises in Poland during the next 12 months, April 2011
  134. Evaluation of the decrease in IT investment expenses in finance and banking large scale enterprises in Poland during the next 12 months, April 2011
  135. The share of expenses in individual IT costs in finance and banking large scale enterprises in Poland, April 2011
  136. Average number of full-time employees at the IT department (or departments) in finance and banking large scale enterprises in Poland, April 2011
Software applications, ICT services and infrastructure in large scale enterprises in Poland 2011
Based on a survey of 420 LSEs

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  • "Single user licence" entitles the client to use the product (in its entirety or in part, and in the case of an online product also to use the access data to this product) only and exclusively in the following fields of exploitation:
    • - for the product preservation: saving the product in the memory of one computer belonging to the client;
    • - for multiplying and making the product available: multiplication of the product by production of its copies either by printing or by digitalisation (e.g. on a disc, CD-ROM, DVD, magnetic tape, magneto-optic carrier, print and electronic devices, including electronic paper) for the individual use of one person only, who is indicated by the client during purchasing process.

      Any other preservation, multiplication, copying and dissemination etc. which is beyond the scope of this licence is strictly forbidden.
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    • - for the product preservation: saving the product in the memory of 2 to 5 computers belonging to the organisation indicated by the client while purchasing process; these computers must be located in the same country as the organisation indicated during purchasing process;
    • - for multiplying and making the product available: multiplication of the product by production of its copies either by printing or by digitalisation (e.g. on a disc, CD-ROM, DVD, magnetic tape, magneto-optic carrier, print and electronic devices, including electronic paper) for 2 to 5 people who work for the organisation indicated by the client during purchasing process, and who are in the same country as the organisation indicated during purchasing process.

      Any other preservation, multiplication, copying and dissemination etc. which is beyond the scope of this licence is strictly forbidden.
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    • - for the product preservation: saving the product in the memory of an unlimited number of computers belonging to the organisation indicated by the client during purchasing process; these computers must be located in the same country as the organisation indicated during purchasing process;
    • - for multiplying and making the product available: multiplication of the product by production of its copies either by printing or by digitalisation (e.g. on a disc, CD-ROM, DVD, magnetic tape, magneto-optic carrier, print and electronic devices, including electronic paper) for an unlimited number of people who work for the organisation indicated by the client during purchasing process, who are in the same country as the organisation indicated during purchasing process.

      Any other preservation, multiplication, copying and dissemination etc. which is beyond the scope of this licence is strictly forbidden.
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    • - for the product preservation: saving the product in the memory of an unlimited number of computers belonging to the organisation indicated by the client during purchasing process; these computers can be located in or outside of the country of the organisation indicated during purchasing process;
    • - for multiplying and making the product available: multiplication of the product by production of its copies either by printing or by digitalisation (e.g. on a disc, CD-ROM, DVD, magnetic tape, magneto-optic carrier, print and electronic devices, including electronic paper) for an unlimited number of people who work for the organisation indicated by the client during purchasing process, who are in or outside of the country of the organisation indicated during purchasing process.

      Any other preservation, multiplication, copying and dissemination etc. which is beyond the scope of this licence is strictly forbidden.
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