Software applications, ICT services and infrastructure in large scale enterprises in Poland 2013

Based on a survey of 500 Polish large enterprises

This publication explores the ICT spending trends of large companies (250+ employees) with a focus on software solutions and ICT services they choose to implement.

 

Based upon PMR Research documentation compiled from a survey of more than 500 large enterprises operating in Poland, this document reviews the opinions of CIOs, IT managers and purchasing executives as well as product and service providers with regard to the most widely chosen solutions in the large enterprises sector.

 

In addition, PMR research associates and market analysts, based on talks with representatives of large companies in Poland, add their evaluations of current market activity and projections for future development in the ever-changing business ICT and software environment.

 

Did you know...

  • 96% of large enterprises in Poland have private server rooms.
  • The average period of using desktop computers in large companies in Poland is 5 years.
  • 61% of large enterprises in Poland use smartphones.
  • 13% of large enterprises in Poland use cloud computing.
  • In 93% of large enterprises in Poland using ERP systems they were introduced through dedicated implementation.
  • The leader on the ERP market for large companies in Poland is SAP.
  • 55% of large companies in Poland have a special unit responsible for IT security.

 

Document overview

Large enterprises are especially important to Poland’s ICT industry because:

  • Large enterprises spend more on IT products and services than other business sectors
  • Large companies are most likely to invest in higher priced, more technologically advanced products and services
  • IT is more likely to be a critical component of large business operations.

Large-scale enterprises in Poland are investing in IT upgrades and advancements again due to overall economic improvements, and this report is an essential guide to the current IT environment and its offerings. 

 

This report features results of an extensive survey of key personnel regarding ICT spending and preferences of 500 large enterprises engaged in:

  • Healthcare and medical sector
  • The utilities industry – power and CHP plant operators, waterworks and others
  • Trade and commerce – retailers and wholesalers, distributors
  • Manufacturing and production – machinery, metals fabrication, plastics, furniture and smelters, chemicals
  • The FMCG production sector
  • Transportation and logistics sector
  • Construction sector
  • Mining industry
  • Education.

 

Report data and analysis includes

  • Data describing market saturation levels of different ICT solutions and market shares of key ICT providers and vendors
  • Popularity of selected telecommunications solutions in terms of total companies having and planning to employ them (ranging from mobile handsets to videoconferencing systems and IP VPN)
  • Penetration of different types of hardware and ICT equipment in large enterprises (including smartphones and tablets)
  • Progress of current corporate implementations
  • Technological capacities of surveyed large enterprises
  • Categories of IT products and services; analysed separately
  • Software categories: ERP, CRM, BI, SCM, CMS, SFA, CAD, database, antivirus, office, document flow management, financial and accounting, HR and payroll
  • Dedicated on-site software implementation vs. hosting model and open source apps
  • Usage of cloud computing (IaaS, PaaS, SaaS, CaaS)
  • Use of external IT resources and service providers (including external data centres)
  • Level of employment in terms of IT staff
  • Recent, current and future IT spending projections for top companies. Level of IT budgets and source of funds. 

 

Benefit from in-depth analysis of core market issues, such as

  • Current conditions in the Polish IT sector within large enterprises across Poland, with attention to the hardware, software, services, infrastructure and telecommunications systems
  • Comparison of current conditions with information from the 2005 survey conducted by PMR Research
  • ICT status at companies in each sector category
  • Resources dedicated to IT upgrades and expansions by economic sector.

 

Find answers to your frequently asked questions about this market

  • What is the current status of IT budgets and spending plans of large enterprises in Poland?
  • How will IT spending plans for these companies change in the near future?
  • How many full time IT specialists are employed at large enterprises in Poland?
  • What are the most popular software usage models within large companies, including SaaS and license purchases?
  • What percentage of companies use cloud computing, including IaaS, PaaS, SaaS and CaaS?
  • How extensively are each of the software types listed above used in large Polish businesses? How many personnel use specific applications, how are these products licensed?
  • Which software producers furnish the applications used most often by large Polish businesses?
  • How long have products from the major software types: ERP, CRM, BI, SCM, CMS, SFA, CAD, database, antivirus, office, document flow management, financial and accounting, HR and payroll – been in use among large enterprises in Poland?
  • How many companies use virtual servers and desktops?
  • Which products and services do large enterprises plan to purchase and employ in their businesses over the next two years?

 

Highlights of this informative publication include

  • Data on software and IT use in six sectors: healthcare, utilities, trade and commerce, manufacturing, FMCG production, transportation and logistics, construction, mining, education.
  • Information collected during 500 interviews held at the PMR Research Centre
  • Information on corporate IT and software spending and procedures gathered using a standardized questionnaire
  • Comparison of current data with 2005 survey responses; plus analysis
  • Data presented in a format that enables comparative analysis between business sectors.

 

ICT professionals working with large enterprises in Poland use this report when

  • Beginning a new venture in ICT in Poland
  • Entering the large enterprises sector of Polish ICT
  • Evaluating current product lines and planning for new development
  • Evaluating planned corporate spending on IT and using data to build an informed growth strategy
  • Gauging demand for specific products and services and pinpointing areas of market saturation
  • Determining the potential value of investments in Poland’s ICT sector.

 

This document is essential to the everyday business operations of

  • IT software and services providers
  • IT hardware distributors
  • Telecommunications providers
  • Financial services providers
  • Consultants and market research and analysis specialists
  • Government and industry organizations.

 

For additional information…

PMR also offers Software applications, ICT services and infrastructure for small and medium-sized enterprises in Poland 2012. Based on a survey of 800 Polish SMEs.

 

These two publications combine to offer a comprehensive outlook on the ICT segment in Poland – for all business sizes. Used separately or together, these PMR publications provide informative and reliable content sought by ICT professionals everywhere.

 

Extract from this report

  • Most independent CRM systems in large companies in Poland were implemented in 2006-2010 – over a third of enterprises with this class of software introduced them in that period. At the same time, relatively many companies using CRM applications implemented them after 2010 (unlike ERP).
  • The collected data shows that over a half of large companies in Poland have a special unit responsible for IT security (55%). Depending on the company it may be comprised by appointed staff members or a separate division. Typically the IT department is responsible for security matters (67%), however some companies have a dedicated IT security unit (20%) or a designated staff member (12%).
  • Although IT staff give a long list of obstacles hindering IT investments in large companies, nearly a half (46%) indicate that in 2012 investments in IT increased on 2011, and one in three (34%) expect further rise in 2013, compared to the outlays from 2012.

 

Market commentary by expert

IT spending in Poland is still dominated by around 5,000 largest enterprises. It has been the segment with a highest share in the value of the IT market for years, currently reaching nearly 50%. There are no reasons to assume that the growing level of saturation with information technologies in these firms will result in a gradual drop in outlays. The IT spending of this client group is steady, with periodic fluctuations up or down prompted by larger implementations and migration to new platforms, or freezing the spending in the times of significant market decline. Nevertheless, the amplitude of fluctuations is limited and cannot be compared with the more changeable mass market or with small enterprises. The determining factors for investments – particularly in some industries (e.g. banking and finances or ICT) – are security matters and optimising operations for both sales and rational use of available resources.

 

Paweł Olszynka, Head ICT market Analyst 

 

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  1. Methodology p.   11

  2. Executive summary p. 15

    1. Methodology p. 15
    2. Survey results p. 15
      1. IT infrastructure p. 15
      2. Voice communication p. 16
      3. Internet access p. 16
      4. IT services p. 17
      5. Software p. 17
      6. IT security p. 18
      7. Investment financing and employment in IT departments p. 18
      8. Strategic investor and offices p. 18
    3. Comparative analysis p. 19
      1. IT infrastructure p. 19
      2. Voice communication p. 19
      3. Internet access p. 20
      4. IT services p. 20
      5. Software p. 20
      6. IT security p. 21
      7. Investment financing and employment in IT departments p. 21
      8. Strategic investor and offices p. 22
  3. General report – large scale enterprises sector in Poland p. 23

    1. ICT infrastructure and services p. 23
      1. IT infrastructure      23
      2. IT equipment purchases in 2012 p. 24
      3. Purchasing plans for 2013 p. 25
      4. Voice communication p. 28
      5. Internet access p. 30
    2. IT services p. 33
    3. Software used p. 38
      1. Office suites p. 39
      2. Antivirus software p. 40
      3. ERP software p. 40
      4. CRM software  p. 45
      5. BI software p. 49
      6. Software replacement p. 52
    4. IT security p. 53
    5. Financing IT investments p. 58
    6. Strategic investor and offices p. 63
  4. Comparative analysis p. 65

    1. ICT infrastructure and services p. 67
      1. IT infrastructure p. 67
      2. IT equipment purchases in 2012 p. 68
      3. Purchasing plans for 2013 p. 69
      4. Voice communication p. 70
      5. Internet access p.   72
    2. IT services p. 74
    3. Software used p. 76
      1. ERP software p. 77
      2. CRM software p. 78
      3. BI software p. 79
    4. IT security p. 81
    5. Financing IT investments p. 82
    6. Strategic investor and offices p. 85
  5. Analysis of enterprise resources in individual economy sectors p. 86

    1. Production of machines and equipment p. 87
      1. ICT infrastructure and services p. 87
        1. IT infrastructure p. 87
        2. Purchases in 2012 p. 88
        3. Purchasing plans for 2013 p. 89
        4. Voice communication p. 91
        5. Internet access p. 94
      2. IT services p. 96
      3. Software used p. 100
        1. Office suites p. 101
        2. Antivirus software p. 102
        3. ERP software p. 102
        4. CRM software p. 105
        5. BI software p. 108
      4. IT security p. 111
      5. Financing IT investments p. 114
      6. Strategic investor and offices p. 117
    2. Production of fast moving consumer goods p. 119
      1. ICT infrastructure and services p. 119
        1. IT infrastructure p. 119
        2. Purchases in 2012       121
        3. Purchasing plans for 2013 p. 122
        4. Voice communication p. 123
        5. Internet access p. 126
      2. IT services p. 128
      3. Software used p. 132
        1. Office suites p. 132
        2. Antivirus software p. 134
        3. ERP software p. 134
        4. CRM software p. 137
        5. BI software p. 140
      4. IT security p. 143
      5. Financing IT investments p. 146
      6. Strategic investor and offices p. 149
    3. Transport and logistics services p. 151
      1. ICT infrastructure and services p. 151
        1. IT infrastructure p. 151
        2. Purchases in 2012 p. 153
        3. Purchasing plans for 2013 p. 154
        4. Voice communication p. 155
        5. Internet access p. 158
      2. IT services p. 160
      3. Software used p. 163
        1. Office suites p. 164
        2. Antivirus software p. 165
        3. ERP software p. 166
        4. CRM software p. 168
        5. BI software p. 169
      4. IT security p. 172
      5. Financing IT investments p. 175
      6. Strategic investor and offices p. 179
    4. Healthcare and social services p. 181
      1. ICT infrastructure and services p. 181
        1. IT infrastructure p. 181
        2. Purchases in 2012 p. 183
        3. Purchasing plans for 2013 p. 184
        4. Voice communication p. 185
        5. Internet access p. 188
      2. IT services p. 190
      3. Software used p. 193
        1. Office suites p. 194
        2. Antivirus software p. 195
        3. ERP software p. 196
        4. CRM software p. 198
        5. BI software p. 199
      4. IT security p. 199
      5. Financing IT investments p. 203
      6. Strategic investor and offices p. 206
  6. List of graphs p. 209

  7. List of tables p. 223

  8. About PMR p. 227

List of graphs

  1. Respondent’s position in the interviewed large scale enterprises in Poland (%), 2013        12
  2. Shares of large scale enterprises in Poland using selected types of electronic devices (%), April 2013       23
  3. Share of large scale enterprises in Poland having their own server room (%), April 2013       24
  4. Shares of large scale enterprises in Poland that purchased selected types of electronic devices in 2012 (%), April 2013       25
  5. Shares of large scale enterprises planning to purchase new devices in Poland in 2013 (%), April 2013       26
  6. Number of years after which desktop computers are replaced with new ones in large scale enterprises in Poland (%), April 2013       27
  7. Number of years after which portable computers are replaced with new ones in large scale enterprises in Poland (%), April 2013       27
  8. Voice communications systems used in large scale enterprises in Poland (%), April 2013       28
  9. Shares of individual fixed-line telephony providers in the market of large scale enterprises in Poland (%), April 2013       29
  10. Shares of individual mobile telephony providers in the market of large scale enterprises in Poland (%), April 2013       29
  11. Share of large scale enterprises in which videoconferencing systems are used (also through Skype type applications) (%), April 2013       30
  12. Shares of individual types of internet connections used by large scale enterprises in Poland (%), April 2013       31
  13. Primary internet connections in large scale enterprises in Poland (%), April 2013       31
  14. Shares of individual internet providers in the market of large scale enterprises in Poland (%), April 2013       32
  15. Share of large scale enterprises using an external data centre in Poland (%), April 2013       33
  16. Services provided by external data centres to large scale enterprises in Poland (%), April 2013       33
  17. Share of large scale enterprises using cloud computing services in Poland (%), April 2013       34
  18. Types of cloud services used by large scale enterprises in Poland (%), April 2013       34
  19. Cloud model used by large scale enterprises in Poland (%), April 2013       35
  20. Share of large scale enterprises using IT services offered by external companies (%), April 2013       35
  21. Use of IT services in large scale enterprises in Poland (%), April 2013       36
  22. Share of large scale enterprises planning to use IT services offered by external companies in 2013 (%), April 2013       36
  23. Planned use of IT services in large scale enterprises in Poland in 2013 (%), April 2013       37
  24. Preferences as to the number of external providers of IT services used by large scale enterprises in Poland (%), April 2013       37
  25. Shares of large scale enterprises using a given software type in Poland (%), April 2013       38
  26. MS Office versions used by large scale enterprises in Poland (%), April 2013       39
  27. Office software alternative to MS Office used in large scale enterprises in Poland (%), April 2013       39
  28. Antivirus software used in large scale enterprises in Poland (%), April 2013       40
  29. Manner of ERP implementation in large scale enterprises in Poland (%), April 2013       40
  30. Year of ERP implementation in large scale enterprises in Poland (%), April 2013       41
  31. Average number of ERP system users in large scale enterprises in Poland (%), April 2013       41
  32. ERP system modules used in large scale enterprises in Poland (%), April 2013       42
  33. Planned implementation of new modules in large scale enterprises using ERP systems in Poland in 2013 (%), April 2013       43
  34. Shares of producers of ERP software used in large scale enterprises in Poland (%), April 2013       44
  35. Share of large scale enterprises using the services of an external company for implementing an ERP system in Poland (%), April 2013       44
  36. Share of large scale enterprises using CRM software in Poland (%), April 2013       45
  37. Manner of implementing CRM software in large scale enterprises in Poland (%), April 2013       45
  38. Year of implementing CRM software in large scale enterprises in Poland (%), April 2013       46
  39. Average number of CRM software users in large scale enterprises in Poland, April 2013       46
  40. CRM software functions used in large scale enterprises in Poland (%), April 2013       47
  41. Planned implementation of new modules in large scale enterprises using CRM software in Poland in 2013 (%), April 2013       47
  42. Shares of producers of CRM software used in large scale enterprises in Poland (%), April 2013       48
  43. Share of enterprises using the services of an external company for implementing CRM software in Poland (%), April 2013       48
  44. Share of large scale enterprises using BI software in Poland (%), April 2013       49
  45. Manner of implementing BI software in large scale enterprises in Poland (%), April 2013       49
  46. Year of implementing BI software in large scale enterprises in Poland (%), April 2013       50
  47. Average number of BI software users in large scale enterprises in Poland, April 2013       50
  48. BI software functions used in large scale enterprises in Poland (%), April 2013       51
  49. Shares of BI software producers in the market of large scale enterprises in Poland (%), April 2013       51
  50. Share of large scale enterprises using the services of an external company for implementing a BI software in Poland (%), April 2013       52
  51. Shares of large scale enterprises in Poland using a given type of software and considering its replacement in 2013 (%), April 2013       52
  52. Shares of large scale enterprises in Poland not using a given software type but considering its purchase in 2013 (%), April 2013       53
  53. Share of large scale enterprises in Poland having special unit responsible for IT security (%), April 2013       54
  54. IT security features introduced in large scale enterprises in Poland (%), April 2013       55
  55. Share of large scale enterprises which audited the security of their IT systems in the period of three years preceding the survey in Poland (%), April 2013       55
  56. Share of large scale enterprises which took measures to improve their IT security in 2012 in Poland (%), April 2013       56
  57. Scope of measures taken by large scale enterprises in Poland to improve their IT security in 2012 (%), April 2013       57
  58. Share of large scale enterprises which intend to take measures to improve their IT security in 2013 in Poland (%), April 2013       57
  59. Share of large scale enterprises having implemented an identity and access management (IAM) solution in Poland (%), April 2013       58
  60. Major barriers to IT investments faced by IT departments in large scale enterprises in Poland (%), April 2013       59
  61. Sources of IT investment financing in large scale enterprises in Poland (%), April 2013       59
  62. Changes in IT spending in large scale enterprises in Poland, excluding IT staff wages, in 2012 compared to 2011 (%), April 2013       60
  63. Planned changes in IT spending in large scale enterprises in Poland, excluding IT staff wages, in 2013 compared to 2012 (%), April 2013       60
  64. Number of IT department staff in large scale enterprises in Poland (%), April 2013       61
  65. Change in the number of the IT department staff in 2012 compared to 2011 in large scale enterprises in Poland (%), April 2013       62
  66. Total annual IT spending (excluding IT staff wages) in large scale enterprises in Poland (%), April 2013       62
  67. Share of large scale enterprises having a foreign investor with a substantial influence on the enterprise operation in Poland (%), April 2013       63
  68. Shares of large scale enterprises in Poland with one office and/or branch offices (%), April 2013       63
  69. Large scale enterprise’s revenue in 2012 in Poland (%), April 2013       64
  70. Shares of large scale enterprises from the machine and equipment production sector that own selected types of electronic devices in Poland (%), April 2013       87
  71. Share of large scale enterprises from the machine and equipment production sector that have their own server rooms in Poland (%), April 2013       88
  72. Shares of large scale enterprises from the machine and equipment production sector in Poland that purchased selected types of electronic devices in 2012 (%), April 2013       89
  73. Shares of large scale enterprises from the machine and equipment production sector in Poland planning to purchase new devices in 2013 (%), April 2013       90
  74. Number of years after which desktop computers are replaced with new ones in large scale enterprises from the machine and equipment production sector in Poland (%), April 2013       90
  75. Number of years after which portable computers are replaced with new ones in large scale enterprises from the machine and equipment production sector in Poland (%), April 2013       91
  76. Voice communications systems used in large scale enterprises from the machine and equipment production sector in Poland (%), April 2013       92
  77. Shares of individual fixed-line telephony providers in large scale enterprises from the machine and equipment production sector in Poland (%), April 2013       93
  78. Shares of individual mobile telephony providers in large scale enterprises from the machine and equipment production sector in Poland (%), April 2013       93
  79. Share of large scale enterprises from the machine and equipment production sector in Poland in which videoconferencing systems are used (also through Skype type applications) (%), April 2013       94
  80. Shares of various types of internet connections in large scale enterprises from the machine and equipment production sector in Poland (%), April 2013       94
  81. Primary internet connections in large scale enterprises from the machine and equipment production sector in Poland (%), April 2013       95
  82. Shares of individual internet providers in large scale enterprises from the machine and equipment production sector in Poland (%), April 2013       96
  83. Share of large scale enterprises from the machine and equipment production sector in Poland using the services of an external data centre (%), April 2013       96
  84. Services provided by external data centres to large scale enterprises from the machine and equipment production sector in Poland (%), April 2013       97
  85. Share of large scale enterprises from the machine and equipment production sector in Poland using cloud computing services (%), April 2013       97
  86. Share of large scale enterprises from the machine and equipment production sector using the services of external IT companies in Poland (%), April 2013       98
  87. Use of IT services in large scale enterprises from the machine and equipment production sector in Poland (%), April 2013       98
  88. Shares of large scale enterprises from the machine and equipment production sector in Poland planning to use the services of external IT companies in 2013 (%), April 2013       99
  89. Planned use of IT services in large scale enterprises from the machine and equipment production sector in Poland in 2013 (%), April 2013       99
  90. Shares of preferences as to the number of external providers of IT services used by large scale enterprises from the machine and equipment production sector in Poland (%), April 2013       100
  91. Shares of large scale enterprises from the machine and equipment production sector using the given type of software in Poland (%), April 2013       100
  92. Selected versions of the MS Office suite used in large scale enterprises from the machine and equipment production sector in Poland (%), April 2013       101
  93. Office software alternative to the MS Office suite used in large scale enterprises from the machine and equipment production sector in Poland (%), April 2013       101
  94. Antivirus software used in large scale enterprises from the machine and equipment production sector in Poland (%), April 2013       102
  95. Manner of implementing ERP software in large scale enterprises from the machine and equipment production sector in Poland (%), April 2013       102
  96. Year of implementing an ERP system in large scale enterprises from the machine and equipment production sector in Poland (%), April 2013       103
  97. Average number of ERP system users in large scale enterprises from the machine and equipment production sector in Poland, April 2013       103
  98. Modules included in ERP systems used by large scale enterprises from the machine and equipment production sector in Poland (%), April 2013       104
  99. Share of enterprises from the machine and equipment production sector in Poland using the services of an external company for implementing an ERP system (%), April 2013       104
  100. Shares of large scale enterprises from the machine and equipment production sector in Poland using CRM software (%), April 2013       105
  101. Manner of implementing CRM software in large scale enterprises from the machine and equipment production sector in Poland (%), April 2013       105
  102. Year of implementing CRM software in large scale enterprises from the machine and equipment production sector in Poland (%), April 2013       106
  103. Average number of CRM software users in large scale enterprises from the machine and equipment production sector in Poland, April 2013       106
  104. CRM software functions used in large scale enterprises from the machine and equipment production sector in Poland (%), April 2013       107
  105. Share of enterprises from the machine and equipment production sector in Poland using the services of an external company for implementing CRM software (%), April 2013       107
  106. Shares of large scale enterprises from the machine and equipment production sector in Poland using BI software (%), April 2013       108
  107. Manner of implementing BI software in large scale enterprises from the machine and equipment production sector in Poland (%), April 2013       108
  108. Year of implementing BI software in large scale enterprises from the machine and equipment production sector in Poland (%), April 2013       109
  109. Average number of BI software users in large scale enterprises from the machine and equipment production sector in Poland, April 2013       109
  110. BI software functions used in large scale enterprises from the machine and equipment production sector in Poland (%), April 2013       110
  111. Share of enterprises from the machine and equipment production sector in Poland using the services of an external company for implementing BI software (%), April 2013       110
  112. Share of large scale enterprises from the machine and equipment production sector in Poland having a special unit responsible for IT security (%), April 2013       111
  113. IT security features introduced in large scale enterprises from the machine and equipment production sector in Poland (%), April 2013       111
  114. Share of enterprises from the machine and equipment production sector in Poland which audited the security of their IT systems in the period of three years preceding the survey (%), April 2013       112
  115. Shares of large scale enterprises from the machine and equipment production sector in Poland which took measures to improve their IT security in 2012 (%), April 2013       112
  116. Share of large scale enterprises from the machine and equipment production sector in Poland intending to take measures to improve their IT security in 2013 (%), April 2013       113
  117. Share of large scale enterprises from the machine and equipment production sector in Poland having a dedicated identity and access management (IAM) solution (%), April 2013       113
  118. IT investment financing sources in large scale enterprises from the machine and equipment production sector in Poland (%), April 2013       114
  119. Change in IT spending, excluding staff wages, in 2012 compared to 2011 in enterprises from the machine and equipment production sector in Poland (%), April 2013       114
  120. Planned change in IT spending, excluding staff wages, in 2013 compared to 2012 in enterprises from the machine and equipment production sector in Poland (%), April 2013       115
  121. Number of IT department employees in large scale enterprises from the machine and equipment production sector in Poland (%), April 2013       116
  122. Change in the number of IT department employees in 2012 compared to 2011 in enterprises from the machine and equipment production sector in Poland (%), April 2013       116
  123. Total IT spending (excluding IT staff wages) in large scale enterprises from the machine and equipment production sector in Poland (%), April 2013       117
  124. Share of large scale enterprises from the machine and equipment production sector in Poland having a foreign investor with a significant influence on the enterprise operation (%), April 2013       117
  125. Shares of large scale enterprises from the machine and equipment production sector in Poland with one office and/or branch offices (%), April 2013       118
  126. Shares of large scale enterprises from the FMCG sector that own selected types of electronic devices in Poland (%), April 2013       119
  127. Share of large scale enterprises from the FMCG sector that have their own server rooms in Poland (%), April 2013       120
  128. Shares of large scale enterprises from the FMCG sector in Poland that purchased selected types of electronic devices in 2012 (%), April 2013       121
  129. Shares of large scale enterprises from the FMCG sector in Poland planning to purchase new devices in 2013 (%), April 2013       122
  130. Number of years after which desktop computers are replaced with new ones in large scale enterprises from the FMCG sector in Poland (%), April 2013       122
  131. Number of years after which portable computers are replaced with new ones in large scale enterprises from the FMCG sector in Poland (%), April 2013       123
  132. Voice communications systems used in large scale enterprises from the FMCG sector in Poland (%), April 2013       123
  133. Shares of individual fixed-line telephony providers in large scale enterprises from the FMCG sector in Poland (%), April 2013       124
  134. Shares of individual mobile telephony providers in large scale enterprises from the FMCG sector in Poland (%), April 2013       125
  135. Share of large scale enterprises from the FMCG sector in Poland in which videoconferencing systems are used (also through Skype type applications) (%), April 2013       125
  136. Shares of various types of internet connections in large scale enterprises from the FMCG sector in Poland (%), April 2013       126
  137. Primary internet connections in large scale enterprises from the FMCG sector in Poland (%), April 2013       126
  138. Shares of individual internet providers in large scale enterprises from the FMCG sector in Poland (%), April 2013       127
  139. Share of large scale enterprises from the FMCG sector in Poland using the services of an external data centre (%), April 2013       128
  140. Services provided by external data centres to large scale enterprises from the FMCG sector in Poland (%), April 2013       128
  141. Share of large scale enterprises from the FMCG sector in Poland using cloud computing services (%), April 2013       129
  142. Share of large scale enterprises from the FMCG sector using the services of external IT companies in Poland (%), April 2013       129
  143. Use of IT services in large scale enterprises from the FMCG sector in Poland (%), April 2013       130
  144. Shares of large scale enterprises from the machine and equipment production sector in Poland planning to use the services of external IT companies in 2013 (%), April 2013        130
  145. Planned use of IT services in large scale enterprises from the FMCG sector in Poland in 2013 (%), April 2013       131
  146. Shares of preferences as to the number of external providers of IT services used by large scale enterprises from the FMCG sector in Poland (%), April 2013       131
  147. Shares of large scale enterprises from the FMCG sector using the given type of software in Poland (%), April 2013       132
  148. Selected versions of the MS Office suite used in large scale enterprises from the FMCG sector in Poland (%), April 2013       133
  149. Office software alternative to the MS Office suite used in large scale enterprises from the FMCG sector in Poland (%), April 2013       133
  150. Antivirus software used in large scale enterprises from the FMCG sector in Poland (%), April 2013       134
  151. Manner of implementing ERP software in large scale enterprises from the FMCG sector in Poland (%), April 2013       134
  152. Year of implementing an ERP system in large scale enterprises from the FMCG sector in Poland (%), April 2013       135
  153. Average number of ERP system users in large scale enterprises from the FMCG sector in Poland, April 2013       135
  154. Modules included in ERP systems used by large scale enterprises from the FMCG sector in Poland (%), April 2013       136
  155. Planned implementation of new modules in large scale enterprises from the FMCG sector using ERP systems in Poland in 2013 (%), April 2013       136
  156. Share of enterprises from the FMCG sector in Poland using the services of an external company for implementing an ERP system (%), April 2013       137
  157. Shares of large scale enterprises from the FMCG sector in Poland using CRM software (%), April 2013       137
  158. Manner of implementing CRM software in large scale enterprises from the FMCG sector in Poland (%), April 2013       138
  159. Year of implementing CRM software in large scale enterprises from the FMCG sector in Poland (%), April 2013       138
  160. Average number of CRM software users in large scale enterprises from the FMCG sector in Poland, April 2013       139
  161. CRM software functions used in large scale enterprises from the FMCG sector in Poland (%), April 2013       139
  162. Share of enterprises from the FMCG sector in Poland using the services of an external company for implementing CRM software (%), April 2013       140
  163. Shares of large scale enterprises from the FMCG sector in Poland using BI software (%), April 2013       140
  164. Year of implementing BI software in large scale enterprises from the FMCG sector in Poland (%), April 2013       141
  165. Average number of BI software users in large scale enterprises from the FMCG sector in Poland, April 2013       141
  166. BI software functions used in large scale enterprises from the FMCG sector in Poland (%), April 2013       142
  167. Share of enterprises from the FMCG sector in Poland using the services of an external company for implementing BI software (%), April 2013       142
  168. Share of large scale enterprises from the FMCG sector in Poland having a special unit responsible for IT security (%), April 2013       143
  169. IT security features introduced in large scale enterprises from the FMCG sector in Poland (%), April 2013       143
  170. Share of enterprises from the FMCG sector in Poland which audited the security of their IT systems in the period of three years preceding the survey (%), April 2013       144
  171. Shares of large scale enterprises from the FMCG sector in Poland which took measures to improve their IT security in 2012 (%), April 2013       144
  172. Share of large scale enterprises from the FMCG sector in Poland intending to take measures to improve their IT security in 2013 (%), April 2013       145
  173. Share of large scale enterprises from the FMCG sector in Poland having a dedicated identity and access management (IAM) solution (%), April 2013       145
  174. IT investment financing sources in large scale enterprises from the FMCG sector in Poland (%), April 2013       146
  175. Change in IT spending, excluding staff wages, in 2012 compared to 2011 in enterprises from the FMCG sector in Poland (%), April 2013       146
  176. Planned change in IT spending, excluding staff wages, in 2013 compared to 2012 in enterprises from the FMCG sector in Poland (%), April 2013       147
  177. Number of IT department employees in large scale enterprises from the FMCG sector in Poland (%), April 2013       148
  178. Change in the number of IT department employees in 2012 compared to 2011 in enterprises from the FMCG sector in Poland (%), April 2013       148
  179. Total IT spending (excluding IT staff wages) in large scale enterprises from the FMCG sector in Poland (%), April 2013       149
  180. Share of large scale enterprises from the FMCG sector in Poland having a foreign investor with a significant influence on the enterprise operation (%), April 2013       149
  181. Shares of large scale enterprises from the FMCG sector in Poland with one office and/or branch offices (%), April 2013       150
  182. Shares of transport and logistics large scale enterprises that own selected types of electronic devices in Poland (%), April 2013       151
  183. Share of transport and logistics large scale enterprises that have their own server rooms in Poland (%), April 2013       152
  184. Shares of transport and logistics large scale enterprises in Poland that purchased selected types of electronic devices in 2012 (%), April 2013       153
  185. Shares of transport and logistics large scale enterprises in Poland planning to purchase new devices in 2013 (%), April 2013       154
  186. Number of years after which desktop computers are replaced with new ones in transport and logistics large scale enterprises in Poland (%), April 2013       154
  187. Number of years after which portable computers are replaced with new ones in transport and logistics large scale enterprises in Poland (%), April 2013       155
  188. Voice communications systems used in transport and logistics large scale enterprises in Poland (%), April 2013       155
  189. Shares of individual fixed-line telephony providers in the transport and logistics large scale enterprises in Poland (%), April 2013       156
  190. Shares of individual mobile telephony providers in the transport and logistics large scale enterprises in Poland (%), April 2013       157
  191. Share of large scale enterprises from the transport and logistics sector in Poland in which videoconferencing systems are used (also through Skype type applications) (%), April 2013       157
  192. Shares of various types of internet connections in the transport and logistics large scale enterprises in Poland (%), April 2013       158
  193. Primary internet connections in the transport and logistics large scale enterprises in Poland (%), April 2013       158
  194. Shares of individual internet providers in the transport and logistics large scale enterprises in Poland (%), April 2013       159
  195. Share of the transport and logistics large scale enterprises in Poland using the services of an external data centre (%), April 2013       160
  196. Share of the transport and logistics large scale enterprises in Poland using cloud computing services (%), April 2013       160
  197. Share of the transport and logistics large scale enterprises using the services of external IT companies in Poland (%), April 2013       161
  198. Use of IT services in the transport and logistics large scale enterprises in Poland (%), April 2013       161
  199. Shares of the transport and logistics large scale enterprises in Poland planning to use the services of external IT companies in 2013 (%), April 2013       162
  200. Planned use of IT services in the transport and logistics large scale enterprises in Poland in 2013 (%), April 2013       162
  201. Shares of preferences as to the number of external providers of IT services used by the transport and logistics large scale enterprises in Poland (%), April 2013       163
  202. Shares of the transport and logistics large scale enterprises using the given type of software in Poland (%), April 2013       164
  203. Selected versions of the MS Office suite used in the transport and logistics large scale enterprises in Poland (%), April 2013       164
  204. Office software alternative to the MS Office suite used in the transport and logistics large scale enterprises in Poland (%), April 2013       165
  205. Antivirus software used in the transport and logistics large scale enterprises in Poland (%), April 2013       165
  206. Year of implementing an ERP system in the transport and logistics large scale enterprises in Poland (%), April 2013       166
  207. Average number of ERP system users in the transport and logistics large scale enterprises in Poland, April 2013       166
  208. Modules included in ERP systems used by the transport and logistics large scale enterprises in Poland (%), April 2013       167
  209. Share of large scale enterprises from the transport and logistics sector in Poland using the services of an external company for implementing an ERP system (%), April 2013       167
  210. Shares of large scale enterprises from the transport and logistics sector in Poland using CRM software (%), April 2013       168
  211. Average number of CRM software users in the transport and logistics large scale enterprises in Poland, April 2013       168
  212. Share of enterprises from the transport and logistics sector in Poland using the services of an external company for implementing CRM software (%), April 2013       169
  213. Shares of the transport and logistics large scale enterprises in Poland using BI software (%), April 2013       169
  214. Year of implementing BI software in the transport and logistics large scale enterprises in Poland (%), April 2013       170
  215. Average number of BI software users in the transport and logistics large scale enterprises in Poland, April 2013       170
  216. BI software functions used in the transport and logistics large scale enterprises in Poland (%), April 2013       171
  217. Share of enterprises from the transport and logistics production sector in Poland using the services of an external company for implementing BI software (%), April 2013       171
  218. Share of the transport and logistics large scale enterprises in Poland having a special unit responsible for IT security (%), April 2013       172
  219. IT security features introduced in the transport and logistics large scale enterprises in Poland (%), April 2013       173
  220. Share of the transport and logistics large scale enterprises in Poland which audited the security of their IT systems in the period of three years preceding the survey (%), April 2013       173
  221. Shares of the transport and logistics large scale enterprises in Poland which took measures to improve their IT security in 2012 (%), April 2013       174
  222. Share of the transport and logistics large scale enterprises in Poland intending to take measures to improve their IT security in 2013 (%), April 2013       174
  223. Share of the transport and logistics large scale enterprises in Poland having a dedicated identity and access management (IAM) solution (%), April 2013       175
  224. IT investment financing sources in the transport and logistics large scale enterprises in Poland (%), April 2013       175
  225. Change in IT spending, excluding staff wages, in 2012 compared to 2011 in the transport and logistics large scale enterprises in Poland (%), April 2013       176
  226. Planned change in IT spending, excluding staff wages, in 2013 compared to 2012 in the transport and logistics large scale enterprises in Poland (%), April 2013       176
  227. Number of IT department employees in the transport and logistics large scale enterprises in Poland (%), April 2013       177
  228. Change in the number of IT department employees in 2012 compared to 2011 in the transport and logistics large scale enterprises in Poland (%), April 2013       178
  229. Total IT spending (excluding IT staff wages) in the transport and logistics large scale enterprises in Poland (%), April 2013       178
  230. Share of the transport and logistics large scale enterprises in Poland having a foreign investor with a significant influence on the enterprise operation (%), April 2013       179
  231. Shares of the transport and logistics large scale enterprises with one office and/or branch offices (%), April 2013       179
  232. Shares of large scale enterprises from the healthcare and social services sector that own selected types of electronic devices in Poland (%), April 2013       181
  233. Share of large scale enterprises from the healthcare and social services sector that have their own server rooms in Poland (%), April 2013       182
  234. Shares of large scale enterprises from the the healthcare and social services sector in Poland that purchased selected types of electronic devices in 2012 (%), April 2013        183
  235. Shares of enterprises from the healthcare and social services sector in Poland planning to purchase new devices in 2013 (%), April 2013       184
  236. Number of years after which desktop computers are replaced with new ones in large scale enterprises from the healthcare and social services sector in Poland (%), April 2013       184
  237. Number of years after which portable computers are replaced with new ones in large scale enterprises from the healthcare and social services sector in Poland (%), April 2013       185
  238. Voice communications systems used in large scale enterprises from the healthcare and social services sector in Poland (%), April 2013       185
  239. Shares of individual fixed-line telephony providers in large scale enterprises from the healthcare and social services sector in Poland (%), April 2013       186
  240. Shares of individual mobile telephony providers in large scale enterprises from the healthcare and social services sector in Poland (%), April 2013       187
  241. Share of large scale enterprises from the healthcare and social services sector in Poland in which videoconferencing systems are used (also through Skype type applications) (%), April 2013       187
  242. Shares of various types of internet connections in large scale enterprises from the healthcare and social services sector in Poland (%), April 2013       188
  243. Primary internet connections in large scale enterprises from the healthcare and social services sector in Poland (%), April 2013       188
  244. Shares of enterprises from the healthcare and social services sector in Poland using BI software (%), April 2013       189
  245. Share of large scale enterprises from the healthcare and social services sector in Poland using the services of an external data centre (%), April 2013       190
  246. Share of large scale enterprises from the healthcare and social services sector in Poland using cloud computing services (%), April 2013       190
  247. Share of large scale enterprises from the healthcare and social services sector using the services of external IT companies in Poland (%), April 2013       191
  248. Use of IT services in large scale enterprises from the healthcare and social services sector in Poland (%), April 2013       191
  249. Shares of large scale enterprises from the healthcare and social services sector in Poland planning to use the services of external IT companies in 2013 (%), April 2013       192
  250. Planned use of IT services in large scale enterprises from the healthcare and social services sector in Poland in 2013 (%), April 2013       192
  251. Shares of preferences as to the number of external providers of IT services used by large scale enterprises from the healthcare and social services sector in Poland (%), April 2013       193
  252. Shares of large scale enterprises from the healthcare and social services sector using the given type of software in Poland (%), April 2013       194
  253. Selected versions of the MS Office suite used in large scale enterprises from the healthcare and social services sector in Poland (%), April 2013       194
  254. Office software alternative to the MS Office suite used in large scale enterprises from the healthcare and social services sector in Poland (%), April 2013       195
  255. Antivirus software used in large scale enterprises from the healthcare and social services sector in Poland (%), April 2013       195
  256. Manner of implementing ERP software in large scale enterprises from the healthcare and social services sector in Poland (%), April 2013       196
  257. Year of implementing an ERP system in large scale enterprises from the healthcare and social services sector in Poland (%), April 2013       196
  258. Average number of ERP system users in large scale enterprises from the healthcare and social services sector in Poland, April 2013       197
  259. Modules included in ERP systems used by large scale enterprises from the healthcare and social services sector in Poland (%), April 2013       197
  260. Share of enterprises from the healthcare and social services sector in Poland using the services of an external company for implementing an ERP system (%), April 2013       198
  261. Share of enterprises from the sector of healthcare and social services in Poland using CRM software (%), April 2013       198
  262. Shares of enterprises from the healthcare and social services sector in Poland using BI software (%), April 2013       199
  263. Share of large scale enterprises from the healthcare and social services sector in Poland having a special unit responsible for IT security (%), April 2013       199
  264. IT security features introduced in large scale enterprises from the healthcare and social services sector in Poland (%), April 2013       200
  265. Share of enterprises from the healthcare and social services sector in Poland which audited the security of their IT systems in the period of three years preceding the survey (%), April 2013       201
  266. Shares of large scale enterprises from the healthcare and social services sector in Poland which took measures to improve their IT security in 2012 (%), April 2013       201
  267. Share of large scale enterprises from the healthcare and social services sector in Poland intending to take measures to improve their IT security in 2013 (%), April 2013       202
  268. Share of large scale enterprises from the healthcare and social services sector in Poland having a dedicated identity and access management (IAM) solution (%), April 2013       202
  269. IT investment financing sources in large scale enterprises from the healthcare and social services sector in Poland (%), April 2013       203
  270. Change in IT spending, excluding staff wages, in 2012 compared to 2011 in enterprises from the healthcare and social services sector in Poland (%), April 2013       203
  271. Planned change in IT spending, excluding staff wages, in 2013 compared to 2012 in enterprises from the healthcare and social services sector in Poland (%), April 2013       204
  272. Number of IT department employees in large scale enterprises from the healthcare and social services sector in Poland (%), April 2013       205
  273. Change in the number of IT department employees in 2012 compared to 2011 in enterprises from the healthcare and social services sector in Poland (%), April 2013       205
  274. Total IT spending (excluding IT staff wages) in large scale enterprises from the healthcare and social services sector in Poland (%), April 2013       206
  275. Share of large scale enterprises from the healthcare and social services sector in Poland having a foreign investor with a significant influence on the enterprise operation (%), April 2013       206
  276. Shares of enterprises from the healthcare and social services sector in Poland with one office and/or branch offices (%), April 2013       207

List of tables

  1. Population of the surveyed large scale enterprises in Poland, 2013       13
  2. Average and median numbers of IT devices of individual types in large scale enterprises in Poland, April 2013       24
  3. Average and median numbers of IT devices of individual types purchased in 2012 by large scale enterprises in Poland, April 2013       25
  4. Average and median numbers of devices planned to be purchased in 2013 by large scale enterprises in Poland, April 2013       26
  5. Average number of fixed-line and mobile telephones in large scale enterprises in Poland, April 2013       28
  6. Primary internet connections in large scale enterprises in Poland (Mbit/s), April 2013       32
  7. IT spending growth rate in large scale enterprises in Poland (%), April 2013       60
  8. Shares of IT spending categories in large scale enterprises in Poland (%), April 2013       61
  9. Shares of large scale enterprises in Poland using selected types of electronic devices, by sector (%), April 2013       67
  10. Average number of devices owned by large scale enterprises in Poland, by sector (%), April 2013       67
  11. Shares of large scale enterprises in Poland having their own server room, by sector (%), April 2013       68
  12. Shares of large scale enterprises in Poland purchasing computers and portable devices in 2012, by sector (%), April 2013       68
  13. Average number of devices purchased in 2012 by large scale enterprises in Poland, by sector, April 2013       69
  14. Shares of large scale enterprises planning to purchase new devices in Poland in 2013, by sector (%), April 2013       69
  15. Number of years after which desktop computers are replaced with new ones in large scale enterprises in Poland, by sector (%), April 2013       70
  16. Number of years after which portable computers are replaced with new ones in large scale enterprises in Poland, by sector (%), April 2013       70
  17. Voice communications systems used in large scale enterprises in Poland, by sector (%), April 2013       71
  18. Average number of fixed-line and mobile telephones in large scale enterprises in Poland, by sector, April 2013       71
  19. Shares of individual fixed-line telephony providers in the market of large scale enterprises in Poland, by sector (%), April 2013       71
  20. Shares of individual mobile telephony providers in the market of large scale enterprises in Poland, by sector (%), April 2013       72
  21. Shares of large scale enterprises in Poland in which videoconferencing systems are used (also through Skype type applications), by sector (%), April 2013       72
  22. Shares of individual types of internet connections used by large scale enterprises in Poland, by sector (%), April 2013       73
  23. Primary internet connections in large scale enterprises in Poland, by sector (%), April 2013       73
  24. Average internet connection speed in large scale enterprises in Poland, by sector (Mbit/s), April 2013       74
  25. Shares of individual internet providers in the market of large scale enterprises in Poland, by sector (%), April 2013       74
  26. Share of large scale enterprises using an external data centre in Poland, by sector (%), April 2013       74
  27. Share of large scale enterprises using cloud computing services in Poland, by sector (%), April 2013       75
  28. Share of large scale enterprises using IT services of external companies in Poland, by sector (%), April 2013       75
  29. Shares of large scale enterprises in Poland planning to use IT services of external companies in 2013, by sector (%), April 2013       75
  30. Shares of preferences as to the number of external providers of IT services used by large scale enterprises in Poland, by sector (%), April 2013       76
  31. Shares of large scale enterprises using a given software type in Poland, by sector (%), April 2013       76
  32. Average number of ERP system users in large scale enterprises in Poland, by sector, April 2013       77
  33. ERP system modules used in large scale enterprises in Poland, by sector (%), April 2013       77
  34. Shares of enterprises using the services of an external company for implementing an ERP system in Poland, by sector (%), April 2013       77
  35. Shares of large scale enterprises using CRM software in Poland, by sector (%), April 2013       78
  36. Average number of CRM software users in large scale enterprises in Poland, by sector, April 2013       78
  37. CRM software functions used in large scale enterprises in Poland, by sector (%), April 2013       79
  38. Shares of large scale enterprises using the services of an external company for implementing CRM software in Poland, by sector (%), April 2013       79
  39. Shares of enterprises using BI software in Poland, by sector (%), April 2013       79
  40. Average number of BI software users in large scale enterprises in Poland, by sector, April 2013       80
  41. BI software functions used in large scale enterprises in Poland, by sector (%), April 2013       80
  42. Shares of large scale enterprises in Poland using the services of an external company for implementing BI software, by sector (%), April 2013       80
  43. Shares of large scale enterprises in Poland having a special unit responsible for IT security, by sector (%), April 2013       81
  44. Shares of large scale enterprises which audited the security of their IT systems in the period of three years preceding the survey in Poland, by sector (%), April 2013       81
  45. Shares of large scale enterprises which took measures to improve their IT security in 2012 in Poland, by sector (%), April 2013       81
  46. Shares of large scale enterprises which intend to take measures to improve their IT security in 2013 in Poland, by sector (%), April 2013       81
  47. Shares of large scale enterprises having implemented an identity and access management (IAM) solution in Poland, by sector (%), April 2013       82
  48. Sources of IT investment financing in large scale enterprises in Poland, by sector (%), April 2013       82
  49. Change in IT spending in large scale enterprises in Poland, excluding IT staff wages, in 2012 compared to 2011, by sector (%), April 2013       82
  50. Planned changes in IT spending in large scale enterprises in Poland, excluding IT staff wages, in 2013 compared to 2012 (%), April 2013       83
  51. Shares of IT spending categories in large scale enterprises in Poland, by sector (%), April 2013       83
  52. Number of IT department staff in large scale enterprises in Poland, by sector (%), April 2013       84
  53. Change in the number of the IT department staff in Polish large scale enterprises in 2012 compared to 2011, by sector (%), April 2013       84
  54. Total IT spending (excluding IT staff wages) in large scale enterprises in Poland, by sector (%), April 2013       84
  55. Shares of large scale enterprises in Poland having a foreign investor with a substantial influence on the enterprise operation, by sector (%), April 2013       85
  56. Shares of large scale enterprises with one office and/or branch offices in Poland, by sector (%), April 2013       85
  57. Average and median number of selected devices in large scale enterprises from the machine and equipment production sector in Poland, April 2013       88
  58. Average and median number of selected devices purchased in 2012 by large scale enterprises from the machine and equipment production sector in Poland, April 2013       89
  59. Average number of fixed-line and mobile telephones owned by large scale enterprises from the machine and equipment production sector in Poland, April 2013       92
  60. Throughput of primary internet connections in large scale enterprises from the machine and equipment production sector in Poland (Mbit/s), April 2013       95
  61. Shares of IT spending categories in large scale enterprises from the machine and equipment production sector in Poland (%), April 2013       115
  62. Average and median number of selected devices in large scale enterprises from the FMCG sector in Poland, April 2013       120
  63. Average and median number of selected devices purchased in 2012 by large scale enterprises from the FMCG sector in Poland, April 2013       121
  64. Average number of fixed-line and mobile telephones owned by large scale enterprises from the FMCG sector in Poland, April 2013        124
  65. Throughput of primary internet connections in large scale enterprises from the FMCG sector in Poland (Mbit/s), April 2013       127
  66. Change in the IT expenses of large scale enterprises from the FMCG sector in Poland, April 2013       147
  67. Shares of IT spending categories in large scale enterprises from the FMCG sector in Poland (%), April 2013       147
  68. Average and median number of selected devices in transport and logistics large scale enterprises in Poland, April 2013       152
  69. Average and median number of selected devices purchased in 2012 by transport and logistics large scale enterprises in Poland, April 2013       153
  70. Average number of fixed-line and mobile telephones owned by transport and logistics large scale enterprises in Poland, April 2013       156
  71. Throughput of primary internet connections in the transport and logistics large scale enterprises in Poland (Mbit/s), April 2013       159
  72. Change in the IT expenses of large scale enterprises from the transport and logistics sector in Poland, April 2013       176
  73. Shares of IT spending categories in the transport and logistics large scale enterprises in Poland (%), April 2013       177
  74. Average and median number of selected devices in large scale enterprises from the healthcare and social services sector in Poland, April 2013       182
  75. Average and median number of selected devices purchased in 2012 by large scale enterprises from the healthcare and social services sector in Poland, April 2013        183
  76. Average number of fixed-line and mobile telephones owned by large scale enterprises from the healthcare and social services sector in Poland, April 2013       186
  77. Throughput of primary internet connections in large scale enterprises from the healthcare and social services sector in Poland (Mbit/s), April 2013       189
  78. Change in the IT expenses of large scale enterprises from the healthcare and social services sector in Poland, April 2013       204
  79. Shares of IT spending categories in large scale enterprises from the healthcare and social services sector in Poland (%), April 2013       204