IT Outsourcing in Central and Eastern Europe 2009 is a comprehensive resource that describes and analyses the IT outsourcing market in the following CEE countries: Czech Republic, Slovakia, Hungary, Poland, Romania, Bulgaria, Ukraine and Russia. The report explores and compares both general macroeconomic and market conditions within these countries, while providing in-depth analysis of major trends and projections to 2011. It details the types of services most commonly sought and provided, and identifies the companies and industries that make up the major pool of market participants. The report features a comparison between the IT outsourcing market, as it exists in the CEE region and that of some of the world’s foremost IT outsourcing locations. Case studies illustrate the types of contracts in place and demonstrate their manner of completion, and the results of a survey of 30 key market players (including in-depth interviews) provide additional insight into opportunities in this growing global and regional market. IT Outsourcing in Central and Eastern Europe 2009 provides a comprehensive overview of the IT outsourcing market in the CEE with emphasis on in depth analysis and comparison to other locations where this market is expanding. The report includes:
- definition of outsourcing/offshoring and explanation of IT outsourcing
- description of the types of IT outsourcing, including business processes such as document management, billing processes, IT management and complete IT outsourcing.
- description of software, software service, and IT infrastructure outsourcing.
- information on Help desk/call centre/telecontres outsourcing
- discussion of motivational appeal of outsourcing IT services, advantages and drawbacks and prospects for the future within the IT industry.
Countries within the CEE ( Poland, Russia, Ukraine, Hungary, Romania, Bulgaria, Czech Republic, Slovakia) differ in the conditions and opportunities that they offer to industry participants. This report provides the following information and analysis on the macroeconomic conditions as well as comparisons that indicate the most favourable IT outsourcing environments:
- general macroeconomic comparisons between CEE countries
- comparison of vital trends and important events and their market influence
- degree of similarity and difference between countries, with regard to factors such as GDP, population, income, consumer spending, level of education and others
- comparison of the legal and institutional environments in the CEE countries
- forecasts for the IT outsourcing market with relation to expected macroeconomic conditions until 2011 are provided.
The IT outsourcing markets in CEE countries exhibit unique traits that distinguish their capabilities from other currently popular outsourcing locations. Read about these traits and differences, including:
- characteristics of IT outsourcing markets in major CEE countries and of key market players in the region
- recent and projected M&A activity among regional IT outsourcing providers
- factors responsible for driving demand in the marketplace
- internal ranking of countries in the CEE region and external comparison to other global IT outsourcing locations.
IT Outsourcing in Central and Eastern Europe 2009 also uses definitive case studies to illustrate major deals finalized in the region, and gives the reader extra insight into the CEE IT outsourcing market with results of a recent survey of 30 key market players. IT Outsourcing in Central and Eastern Europe 2009 is a vital resource for:
- companies active in the IT outsourcing market in CEE countries
- companies that have a general interest in the market for outsourcing of IT services
- companies interested in entering the IT outsourcing market in the CEE region
- consulting and research companies and analytical institutes
- government agencies, embassies and other trade organisations.
- Methodology of the report
- Executive summary
- IT outsourcing characteristics
- Definition of outsourcing
- Outsourcing/offshoring
- Nearshoring
- Multi-sourcing
- Types of IT outsourcing
- Technology services outsourcing
- Infrastructure outsourcing
- Software development and services
- Website development and management
- Business process outsourcing (BPO)
- Document management outsourcing
- Help desk/call centre
- Full IT outsourcing
- Main reasons for outsourcing
- Cost factor
- Other reasons
- Outsourcing threats and drawbacks
- Losing control
- Poor communications, limited transparency and culture differences
- Hidden costs
- Wrong criteria
- Human resources culture
- Key future trends
- Long-term strategies
- Consolidation of the BPO segment
- Increasing automation
- Rising management costs
- Document Process Outsourcing (DPO)
- New outsourcing IT hubs
- Consolidation
- Platform solutions
- Changing pricing models
- General macroeconomic and political outlook of Central and Eastern Europe
- Political and institutional overview
- Czech Republic, Slovakia, Hungary and Poland
- Bulgaria and Romania
- Russia and Ukraine
- Macroeconomic overview
- GDP
- Effects of economic crisis
- Foreign Direct Investment
- Services sector
- Labour market and purchasing power
- Private consumption
- Research and development
- Level of engineering graduates
- IT outsourcing market in CEE
- CEE vs. other major IT outsourcing locations
- Price wars
- Human resources availability
- Cultural differences
- The risk factor
- CEE IT outsourcing attractiveness
- Key players
- Outsourcing deals
- SWOT analysis
- Bulgaria
- Czech Republic
- Hungary
- Poland
- Romania
- Slovakia
- Ukraine
- Russia
- Supplement: IT outsourcing services providers and IT associations in CEE
- Future outlook of IT outsourcing in CEE
- Global forecasts
- Case studies
- IBM’s Polish mood
- First Indian outsourcers in Poland
- S&T’s Czech venture
- A soft Ukrainian landing
- Tata in Romania
- S&T and Xerox joint venture
- Bratislava on the IBM map
- Romanian TotalSoft
- EPAM’s European journey
- CEE forecasts
- Market value
- IT outsourcing-oriented industries
- Benefits
- Barriers
- IT outsourcing activities
- Consolidation process
- Advantages of particular CEE countries
- List of graphs
- List of tables
- About PMR
- Contact PMR
List of graphs
- Multi-sourcing preferences of business and IT executives of European large companies, 2008
- Estimated share of particular categories in IT budgets of large companies worldwide (%), 2008
- Level of standard CIT rate (%) in selected CEE countries, 2008
- Budgets fluctuations in IT companies worldwide, 2008-2009
- IT staff fluctuations in IT companies worldwide, 2008-2009
- Industries driving IT outsourcing market in CEE in the period 2008-2010
- Major drivers of the IT outsourcing in CEE in short and mid-term, 2008
- The key mid and short-term reasons for outsourcing in CEE, 2008
- Major barriers for IT outsourcing in CEE in short and mid-term, 2008
- Major areas of IT outsourcing in CEE in the period 2008-2010
- IT outsourcing advantages of Bulgaria, 2008
- IT outsourcing advantages of the Czech Republic, 2008
- IT outsourcing advantages of Hungary, 2008
- IT outsourcing advantages of Romania, 2008
- IT outsourcing advantages of Russia, 2008
- IT outsourcing advantages of Slovakia, 2008
- IT outsourcing advantages of Ukraine, 2008
- What will IT outsourcers look for in CEE in the period 2009-2010
List of tables
- Population of selected Central and Eastern European countries (‘000), 2005-2012
- GDP annual growth (%), GDP value at market prices (€ million) and GDP per capita (€) of selected Central and Eastern European countries, 2005-2012
- FDI inflow to selected Central and Eastern European countries (€ million), 2005-2011
- FDI inflows per capita in selected Central and Eastern European countries ($), 2005-2011
- FDI as a % of GDP in selected Central and Eastern European countries, 2005-2011
- Selected Central and Eastern European countries ranked by FDI inflows average ($ bn) in 2007-2011
- Unemployment rate (%), average salary (€) and average salary real growth (%) in selected Central and Eastern European countries, 2005-2012
- National currency development as measured by its relation to € and $ in selected Central and Eastern European countries, 2005-2012
- Private consumption (€ million) and its real growth (%) in selected Central and Eastern European countries, 2005-2012
- ICT expenditure as % of GDP and as % of EU average in selected Central and Eastern European countries, 2003-2007
- Science & Engineering graduates per 1,000 inhabitants and as % of EU average in selected Central and Eastern European countries, 2004-2007
- Ranking of the costliest IT outsourcing locations in CEE, 2007
- Value of the IT outsourcing market (€ m), number of IT outsourcing companies and the number of IT outsourcing employees in selected CEE countries, 2007
- Global Outsourcing Index (GOI) of selected CEE countries and India ranked by the least risky location, 2007
- Country IT outsourcing attractiveness index, 2007
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